Virtual Inside Sales & Operations Coordinator (Job ID: CIRRIC1)

Inside Out Hiring; United States; Remote; USD 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Inside Out Hiring is seeking a Virtual Inside Sales & Operations Coordinator for a remote role with a US-based moving company. The position focuses on administrative support, warm customer interactions, and backend logistics, including lead intake, data entry, and virtual estimates.

You will work with inbound inquiries, use SmartMoving CRM, and collaborate with leadership to keep operations smooth. Proficiency in English is required, and a quiet home office is essential.

Qualifikationen

• Exceptional spoken and written English with a warm, clear phone presence.
• Strong customer service orientation with a helpful, reassuring phone manner.
• Willingness to learn SmartMoving CRM software and Google Workspace tools.
• Ability to adapt to shifting priorities and manage lead flow with minimal supervision.
• Reliable home office setup with US-hours internet connection and quiet workspace.

Aufgaben

• Inbound Lead Handling & Triaged: Rapidly handle warm inbound calls, emails, and inquiries; Filter tasks and prioritize for management review.
• Customer Intake & Information Gathering: Conduct phone outreach to gather moving details and project specs.
• Data Entry & Management: Transfer lead details into the CRM (SmartMoving).
• Virtual Estimate Assistance: Host face-to-face video walkthroughs; use AI tools to capture room data for leadership.
• Operational & Administrative Support: Coordinate backend logistics like permits, equipment rentals, and updating records.
• Quoting & Booking (Training-Based): Learn pricing structures to assist with quoting and booking moves when leadership is unavailable.

Kenntnisse

English proficiency

Customer service

CRM learning

Adaptability

Home office setup

Tools

SmartMoving CRM

Google Sheets

Google Workspace

Jobbeschreibung

Exciting Remote Opportunity! We're Hiring a Virtual Inside Sales & Operations Coordinator!

Are you an organized, customer-focused professional with a warm phone presence? We are looking for a Virtual Inside Sales & Operations Coordinator to serve as the administrative anchor and primary customer service representative for a highly rated US moving company!

IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

Job Details at a Glance

• Job Title: Virtual Inside Sales & Operations Coordinator

• Job ID: CIRRIC1

• Industry: Logistics

• Location: LATAM / South Africa

• Job Status: Full Time

• Work Schedule: Monday, Tuesday, Wednesday, Friday: 1:00 PM – 7:30 PM Pacific Time (Days off: Thursday, Sunday)

• Salary: $1,600 – $2,000 Per Month

• Target Start Date: ASAP
  

About the Client

Our client is a hyper-local, highly rated moving company in the United States dedicated to delivering seamless, reliable, and stress-free relocation experiences. Built on high standards of communication and customer care, they pride themselves on maintaining a strong local reputation. The executive leadership team is deeply committed to team development and will be directly involved in providing hands‑on training, onboarding, and ongoing support for this role.

About the Role

As a Virtual Inside Sales & Operations Coordinator, you will serve as the primary administrative anchor, customer service representative, and operational backup for leadership. Your main goal is to handle daily customer intake, filter incoming inquiries, assist with virtual home walkthroughs, manage administrative logistics, and ensure leadership only handles high-priority tasks.

This is not a high-volume cold-calling or aggressive sales role. You will interact with warm inbound leads, conduct phone intake using established questionnaires, assist with AI-powered virtual estimates, and ensure smooth backend operational support.

Key Responsibilities

Inbound Lead Handling & Triage

• Rapidly handle warm inbound phone calls, emails, and online inquiries.

• Filter out routine tasks and prioritize urgent items for management review.

Customer Intake & Information Gathering

• Perform phone outreach for smaller jobs using an established question checklist to gather essential moving details and project specifications.

Data Entry & Management

• Transfer lead details received via phone or email into the primary CRM platform (SmartMoving).

Virtual Estimate Assistance

• Host face-to-face video walkthrough sessions with customers as they walk through their homes.

• Act as a welcoming, professional face while integrated AI tools automatically capture room data and report to leadership.

Operational & Administrative Support

• Coordinate backend logistics, including securing municipal parking permits, scheduling equipment rentals, and updating customer records.

Quoting & Booking (Secondary / Training-Based)

• Learn company pricing structures to assist with quoting and booking moves when leadership is out of office or in meetings.
  

Qualifications & Skills

Core Requirements:

• Communication (Strict Non-Negotiable): Exceptional spoken and written English with a minimal accent and a warm, clear, professional phone presence.

• Customer Service Focus: Strong customer service orientation with a helpful, reassuring, and articulate phone manner.

• Technical Aptitude: Willingness to learn SmartMoving CRM software (user-friendly and fully trainable). Familiarity with Google Sheets and Google Workspace tools.

• Adaptability & Judgment: Ability to learn business priorities over time to effectively manage lead flow and administrative tasks without close supervision.

• Home Office Setup: Dependable US-hours internet connection, reliable hardware, and a quiet, professional remote workspace.
  

Submit your application today and take the first step toward your next great opportunity!

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