Virtual High-Risk Care Coordinator

UF Health; Jacksonville (FL); Hybrid; USD 52,000 - 68,000; Full time

Job summary

UF Health in Jacksonville seeks a care coordination professional to support CHFM Medical Directors, manage in-basket communications, and virtually assess patient needs under clinic medical director guidance.

Responsibilities include triage centralization, reviewing medications and tests, and documenting in the EMR while coordinating referrals and education to optimize outcomes. Travel up to 50% may be required.

Qualifications

• High School Diploma or GED required; some health-related associate degree preferred.
• Associate degree or health-related field preferred; MA certification preferred.
• Up to 50% travel may be required.

Responsibilities

• Coordinate care for patients under medical director supervision.
• Research patient requests for medical advice or prescription refills within protocols.
• Identify and centralize In-Basket triage processes and ensure timely follow-up.
• Collect and assess patient data, review medications, labs, referrals per guidelines.
• Review and pend EPIC in-basket tasks; document in EMR and close encounters.
• Assist with patient education, ensure appropriate referrals and continuity of care.
• Participate in team meetings and contribute to program improvements.

Skills

In-Basket triage

EMR communications

Interdisciplinary teamwork

Epic EMR / MyChart familiarity

Education

High School Diploma or GED

Associates Science or Health Related

MA Certification

Tools

EPIC EMR

MyChart

Job description

UF Health in Jacksonville seeks a care coordination professional to support CHFM Medical Directors, manage in-basket communications, and virtually assess patient needs under clinic medical director guidance.

Responsibilities include triage centralization, reviewing medications and tests, and documenting in the EMR while coordinating referrals and education to optimize outcomes. Travel up to 50% may be required.