High Risk Utilization Co II | Family Commonwealth | Days | Full Time

UF Health; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

UF Health in Jacksonville seeks an administrative care coordinator to support CHFM Medical Directors and clinical teams. Responsibilities include coordinating care, handling in-basket communications, and guiding patients according to approved protocols within the EPIC system.

The role also involves scheduling and documenting committee meetings, preparing finance materials, and ensuring timely referrals and documentation for patient care. Prior outpatient experience is preferred.

Qualifications

• 2 years outpatient setting preferred.
• High School Diploma or GED required.
• Bachelor's degree in Science or Health Related preferred.
• MA Certification preferred.

Responsibilities

• Organizes and performs administrative support services for assigned directors (meetings, invoicing, phone, emails).
• Rescreens and coordinates care; handles in-basket electronic communications and clinical operations as directed.
• Coordinates and prepares minutes and materials for Finance and Audit committees.
• Refreshes patient data and coordinates care discussions via EMR messages and calls.
• Reviews medications, labs, and referrals per guidelines; ensures timely referrals and documentation.

Skills

Coordination of care

Administrative support

EMR / EPIC

Patient communication

In-basket management

Education

High School Diploma or GED

Bachelor's degree in Science or Health Related

MA Certification

Tools

EPIC

Job description

Overview

Job Duties

Provides coordination of care to patients under the direction of the CHFM Medical Directors. Assists with specific in-basket electronic communication, clinical operations, and counsels’ patients regarding their health. Virtually asses’ patient care and obtains appropriate input as needed to determine by NPP/Physician under the direction of the Clinic Medical Director.

Responsibilities

Essential Functions

• Organizes and performs all administrative support services for the assigned directors including but not limited to, reserving and scheduling meetings, invoice processing, answering the phone, responding to email inquiries, coordinating and ordering food, preparing meetings areas for reception.
• Provides government entity checks for vendors, as needed and maintains Credit applications for vendors as needed. Increases reimbursement to payors which makes up a much more favorable network especially to Medicare . ensures justification for higher acuity coding for encounters possibly higher direct reimburse for document higher complicate population
• Researches patient requests for medical advice or prescription refills and data and orders within the scope of the pre-approved practice protocols
• Schedules and coordinates the monthly Finance Committee meetings and Audit committee meetings. Prepares the minutes of corporate committees such as Finance (monthly), Audit (annual and as needed), etc. Prepares the monthly finance committee package and presentation
• increases reimbursement to payors which makes up a favorable network also including Medicare; ensures justification for higher acuity coding for encounters; possibly higher direct reimburse for document higher complicate population
• Coordinates the yearly Audit Meeting, distributes meeting materials, attends the meeting and creates minutes for dissemination
• Collects and assess patient data to determine patient needs and to promote optimal Care. Calls and sends EMR messages to patients regarding coordination of care, health maintenance and appointments after review of clinic provider.
• Reviews and pends medications, labs, referrals for patients based on Department or practice guidelines
• Reviews and prioritizes all EPIC in basket tasks and addresses as appropriate
• Assists with follow up for established patients where continuity of care is required along with timely and appropriate referrals to specialties and ancillary services for patients in need of further medical care and services to be reviewed and signed off by clinic provider
• Coordinates education and guidance for patients to maximize the achievement of expected outcomes after review by clinic provider.

***PERFORMS ALL OTHER TASKS AS ASSIGNED***

Qualifications

Experience Requirements

2 years Outpatient Setting preferred

Education Requirements

High School Diploma or GED required

Bachelors Science or Health Related preferred

MA Certification preferred

UFJPI is an Equal Opportunity Employer and Drug Free Workplace