Vacation Sales Concierge

Marriott Ownership Resorts, Inc.; Scottsdale (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide in Scottsdale, AZ is seeking a Vacation Sales Concierge to schedule sales presentations and deliver exceptional guest experiences, helping guests envision and choose vacation options. The role focuses on service quality and revenue generation through persuasive engagement with Owners and guests.

Ideal candidates bring sales or customer service experience, enjoy interaction with guests in person or by phone, and are available for varied shifts, including weekends and

Qualifications

• Successful candidates will be highly motivated with sales or customer service experience.
• Concierge and/or sales experience is preferred.
• Position may require background and drug screening per state/local requirements.

Responsibilities

• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Uses persuasive techniques to maximize revenue while maintaining guest loyalty.

Skills

Sales experience

Customer service experience

Job description

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Vacation Sales Concierge, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled:

• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

As a Vacation Sales Concierge, a typical day will include:

• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards:

• Welcome and greet guests; anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Vacation Sales Concierge:

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work various shifts, holidays, and weekends.
• Concierge, and/or sales experience preferred.
• Position may require background and drug screening, in accordance with state and local requirements.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together.

Our associates want more than fulfilling work.

Like our Owners, Members and guests around the world, they want fulfilling lives.

Vacations expand our world to new places, new possibilities, new connections.

Along the way, they help us discover our best selves.

Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company.

While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Join us on our journey.

FOR A LIFE FULFILLED.

Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members