Virtual Customer Service Specialist | Training Provided

AIL; Chicago (IL); Remote; USD 35,000 - 75,000; Full time

Benefits offered by this job

100% Remote

Flexible hours

Training provided

Job summary

AO (American Income Division) is seeking a Virtual Customer Service Specialist to schedule appointments with prospective members. This 100% remote role requires strong communication, reliability, and the ability to handle a high volume of calls while maintaining professional interaction.

Training is provided, with opportunity to grow into recruiting. Remote, flexible hours, and a focus on supporting enrollment pipelines make this role ideal for self-motivated individuals seeking

Qualifications

• Strong communication skills and professional phone manner.
• Ability to manage a high volume of outbound calls and follow-ups.
• Excellent organizational skills and reliable note-taking.
• Ability to work independently with good time management.

Responsibilities

• Make outbound calls to warm leads and confirm interest.
• Schedule candidate appointments using online calendar system.
• Follow up with individuals who missed prior meetings.
• Provide friendly, professional communication at all times.
• Maintain accurate notes and track call outcomes.
• Collaborate with the team to keep enrollment pipeline moving.

Skills

Communication

Phone outreach

Organization

Independent work

Tech proficiency

CRM training

Tools

Calendly

Zoom

CRM

Job description

Virtual Customer Service Specialist | Training Provided
Company:AO (American Income Division)
Location:Virginia Beach, VA 23452
Work Arrangement:100% Remote (U.S. Residents Only)

Launch Your Career with AO

100% Remote | Flexible Schedule | Training Provided

We're looking for a detail-oriented, people-focused Phone Booker to help support our team by scheduling appointments with prospective members. If you've got strong communication skills, can stay organized, and aren't afraid to make calls, this role is your zone.

What You'll Do

• Make outbound calls to warm leads and confirm their interest

• Schedule candidate appointments using our online calendar system

• Follow up with individuals who missed prior meetings

• Provide friendly, professional communication at all times

• Maintain accurate notes and track call outcomes

• Collaborate with the team to keep the enrollment pipeline moving

What We're Looking For

• Strong communication skills (clear, confident, professional)

• Comfortable making a high volume of calls daily

• Organized and consistent with follow-up

• Ability to work independently and manage your time well

• Basic tech proficiency (Calendly, Zoom, email, CRM training provided)

• Previous experience in appointment setting, customer service, or recruiting is a plus - but not required

Role Details

• Remote (Work from anywhere)

• Flexible hours

• Training provided

Why You'll Love Working With Us

• Supportive, growth-focused environment

• Clear goals and expectations

• Opportunities to expand into recruiting

• You're helping connect candidates with lifetime benefits

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States

• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace

• Complete required training and participate in virtual meetings

• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities

• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.