Virtual Customer Service Professional( work frrom home)

Re-krut Services; Crocheron (MD); A distancia; USD 12.398 - 19.286; A tiempo parcial

Descripción de la vacante

A virtual service provider is seeking a Virtual Customer Service Professional to assist clients by resolving concerns and managing inbound calls. Applicants should have excellent communication skills, be comfortable with basic computer tasks, and preferably have some customer service experience. The position offers flexible scheduling, allowing candidates to build their own work hours while providing support from home.

Formación

• Must be 18 years or older to apply.
• Minimum 3+ months of customer service or retail experience preferred.
• Able to pass a background check.

Responsabilidades

• Resolve concerns or complaints related to your client.
• Handle inbound calls only, no cold calling.
• Manage tasks in a fast-paced environment.

Conocimientos

Excellent listening skills

Strong English communication (verbal and written)

Basic computer skills

Ability to multitask

Educación

High school diploma or equivalency

Secondary education and/or some college preferred

Descripción del empleo

Overview

Virtual Customer Service Professional (virtual) - The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.

Responsibilities / Skill Set

• Excellent listening skills, strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• Able to multitask and prioritize in a fast-paced environment.
• Comfortable with basic computer skills including email and documents.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You’ll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service, retail, or sales experience preferred
• A background check is required. (client may ask for drug test)
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Technical requirements: Windows Vista is not accepted at this time

Technical Requirements

• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A computer with the following specs:
• Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD
• Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10