Virtual Customer Service Professional work frrom home

Re-krut Services; Mad River (OH); Remote; USD 12,398 - 19,286; Full time

Job summary

A virtual staffing firm is seeking Virtual Customer Service Professionals to work from home. This full-time position offers hourly pay between $9.00 and $14.00 based on experience. Responsibilities include resolving client concerns and managing inbound calls. Candidates must be at least 18 years old, possess a high school diploma, and have customer service experience. A suitable quiet home office environment is required, with training provided over the course of 10 weeks.

Qualifications

• Must be 18+ to apply.
• Minimum 3+ months of customer service experience preferred.
• Must pass a background check.

Responsibilities

• Resolve concerns or complaints related to your client.
• Manage inbound calls only.
• Create your own schedules.

Skills

Customer service experience

Basic computer skills

Multitasking

Education

High school diploma or equivalent

Some college education

Job description

Overview

Virtual Customer Service Professional work from home. Full-time position. The hourly pay rate is $9.00 – $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week; full-time hours available.

Responsibilities

• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• You’ll make your own schedules.
• Able to multitask and prioritize in a fast-paced environment.
• Comfortable with basic Computer skills including email and documents.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• Minimum 3+ months of customer service, retail, or sales experience preferred
• You’ll pass a background check (a background check is required; client may ask for drug test)
• Must be able to pass a background check
• Minimum 4 hours of training in the evening or morning for up to 10 weeks
• Quiet home office space with no ambient sounds such as pets or children while working
• Would like to work PT or FT as a 1099 contractor from home

Technical Requirements

• Windows Vista is not accepted at this time
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features
• Computer specifications:
  • Minimum Hardware: 2 GB RAM, 80 GB IDE, Single Core 1.4 GHz, 48x CD
  • Minimum OS: Windows XP Service Pack 3, Windows 7 (32 bit and 64 bit), and Mac OS

Please send resume.