Virtual Customer Service Lead — Strategic Ops & Client Care

Walmart; Helena (MT); On-site; USD 27,552 - 41,328; Full time

Job summary

Walmart in Helena, MT is seeking a business-minded professional to collaborate with Operations, Vending, and support teams to deliver strategic insights and improvements in client services. The role emphasizes root-cause analysis, cross-functional partnerships, and execution of customer service initiatives.

Responsibilities include supporting mitigation plans, aligning stakeholder needs, and driving processes with a focus on cost efficiency and service quality.

Qualifications

• Bachelor's degree in business, era, Communications, or related area OR 2 years’ experience in retail, contact center management, or related area.

Responsibilities

• Researches and delivers insights to leadership; conducts root cause analysis to improve client services.
• Supports customer service mitigation plans and acts as liaison between contact center and stakeholders.
• Assists with project planning and tracking to ensure timely delivery of initiatives.
• Keeps up-to-date with industry trends and adjusts processes to improve service metrics.

Education

Bachelor's Degree

Job description

Walmart in Helena, MT is seeking a business-minded professional to collaborate with Operations, Vending, and support teams to deliver strategic insights and improvements in client services. The role emphasizes root-cause analysis, cross-functional partnerships, and execution of customer service initiatives.

Responsibilities include supporting mitigation plans, aligning stakeholder needs, and driving processes with a focus on cost efficiency and service quality.