Operations Data & Service Insights Lead

Walmart; Jackson (MS); Remote; USD 27,552 - 41,328; Full time

Job summary

Walmart in Jackson, MS is seeking a Customer Service Operations role focused on delivering insights to leadership through collaboration with operations, merchandising, and labor relations. Responsibilities include root cause analysis of service issues, developing mitigation plans, monitoring trends, and improving carrier metrics, with an emphasis on data analytics and continuous improvement.

The position also involves training teammates, documenting procedures, and coordinating with internal

Qualifications

• Bachelor's diploma in Business, Economics, Communications, or related subject OR 2 years' experience in retail, contact center management, or related area.
• Minimum qualifications reflect a foundation in customer service operations and cross-functional work.
• Favored qualifications include managing teams in operations or manufacturing environments.

Responsibilities

• Root cause analysis of service issues and development of mitigation plans.
• Monitor trends, reduce contact volumes and align assets.
• Coordinate changes to techniques and guidelines impacting carrier metrics.
• Ensure consistent delivery of enterprise solutions.
• Train and support team members; promote continuous improvement.
• Document procedures and advise on best practices.
• Coordinate with internal partners to advance satisfaction and efficiency.

Skills

Customer service operations

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business, Economics, Communications, or related subject OR 2 years experience in retail, touch center management, or related area

Job description

Walmart in Jackson, MS is seeking a Customer Service Operations role focused on delivering insights to leadership through collaboration with operations, merchandising, and labor relations. Responsibilities include root cause analysis of service issues, developing mitigation plans, monitoring trends, and improving carrier metrics, with an emphasis on data analytics and continuous improvement.

The position also involves training teammates, documenting procedures, and coordinating with internal