Virtual Client Care Banker - Sales & Service

Fidelity Bank; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Fidelity Discount & Deposit Bank is seeking a Customer Care Center Banker to join our team in Scranton, PA. This role focuses on delivering exceptional customer service while handling calls, chats, and emails in a virtual and digital environment.

Training and mentorship will be provided to help you succeed as a Fidelity Banker. The ideal candidate should have a High School diploma, strong communication skills, and a passion for helping customers with financial solutions.

Qualifications

• High School education required.
• Strong communication skills and customer service orientation.
• Ability to handle calls, chats and emails.
• Familiarity with virtual/digital banking tools is a plus.

Responsibilities

• Answer incoming calls, chats and emails from customers.
• Assist customers with banking needs and cross-sell services.
• Support the sales process in a virtual and digital environment.

Skills

Customer service

Communication skills

Sales support

Digital banking

Education

High School diploma

Job description

Fidelity Discount & Deposit Bank is seeking a Customer Care Center Banker to join our team in Scranton, PA. This role focuses on delivering exceptional customer service while handling calls, chats, and emails in a virtual and digital environment.

Training and mentorship will be provided to help you succeed as a Fidelity Banker. The ideal candidate should have a High School diploma, strong communication skills, and a passion for helping customers with financial solutions.