Virtual Care Concierge

Recuro Health; Minneapolis (MN); Hybrid; USD 36,000 - 46,000; Full time

Job summary

Recuro Health in Minneapolis, MN is seeking a Member Services Coordinator to support patients, members, and providers with scheduling and coordinating virtual care. The position is hybrid in Minneapolis, Minnesota, and requires strong customer service and telehealth experience.

Responsibilities include scheduling consults, guiding members through benefits, collecting health information, and ensuring smooth post-visit follow-up.

Qualifications

• Minimum 2 years Customer Service Experience.
• Minimum 2 years Telehealth Experience.
• Excellent customer service, verbal, and phone skills.
• Flexibility with hours and available to work weekends.
• Knowledge of basic medical terminology.
• Proficiency in Microsoft Office Suite, Excel (preferred).

Responsibilities

• Schedule consults and assist members and providers for all Recuro service offerings.
• Support Recuro members and patients with information about benefits and general inquiries.
• Collect and document member demographics, health history, and chief complaint.
• Monitor the status of virtual consultations and escalate issues as needed; assist with related tasks.
• Perform tasks within Recuro Health policy and procedures.
• Complete tasks assigned by Member Services Supervisor/Manager.

Skills

Customer service

Telehealth

Verbal communication

Phone skills

Microsoft Office

Excel

Medical terminology

Weekend availability

Attention to detail

Education

High School Diploma

Some college (desired)

Certified Medical Assistant (desired)

Tools

Microsoft Office Suite

CRM software

Job description

Recuro Health in Minneapolis, MN is seeking a Member Services Coordinator to support patients, members, and providers with scheduling and coordinating virtual care. The position is hybrid in Minneapolis, Minnesota, and requires strong customer service and telehealth experience.

Responsibilities include scheduling consults, guiding members through benefits, collecting health information, and ensuring smooth post-visit follow-up.