Virtual Banking Specialist: Elite Client Care

Park State Bank; Grand Rapids (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Park State Bank is seeking a Virtual Banker to deliver exceptional client service through virtual channels, including phone, video, chat, and email. The role supports customers with banking needs, guides them through online platforms, and performs routine transaction processing as needed.

The position requires strong communication skills, knowledge of banking products, and a commitment to confidentiality. Occasional in-person rotation between Minnesota branches may occur to support operations.

Qualifications

• Customer service experience is required.
• Strong written and verbal communication skills.
• Familiarity with virtual banking tools and platforms.
• Attention to detail and ability to maintain confidentiality.

Responsibilities

• Virtual Customer Service: provide banking support via phone, video, chat, and email.
• Digital Tools: troubleshoot online and mobile banking issues.
• Account Management: assist with transfers, maintenance, and enrollment in self-service products.
• Problem Solving: investigate and resolve client inquiries and complaints.
• Collaboration: work with other departments to resolve issues.
• Compliance: adhere to banking regulations and procedures.
• Documentation: keep accurate records of interactions and resolutions.
• Quality Assurance: maintain high service standards and improve processes.

Skills

Customer service

Interpersonal communication

Virtual communication tools

Attention to detail

Education

High school diploma or equivalent

Post-secondary education preferred

Tools

Video conferencing platforms

Online banking platforms

Job description

Park State Bank is seeking a Virtual Banker to deliver exceptional client service through virtual channels, including phone, video, chat, and email. The role supports customers with banking needs, guides them through online platforms, and performs routine transaction processing as needed.

The position requires strong communication skills, knowledge of banking products, and a commitment to confidentiality. Occasional in-person rotation between Minnesota branches may occur to support operations.