Digital Banking Advisor - In-Person Roles

Park State Bank; Duluth (MN); On-site; USD 22,000 - 36,000; Full time

Job summary

Park State Bank is seeking a Virtual Banker to deliver exceptional client service via phone, video, chat, and email. The role supports routine banking transactions and helps clients with account activities while maintaining strict confidentiality.

The position may require rotation between Minnesota branches and is non-remote. Strong communication skills and knowledge of banking products are essential for success in a fast-paced, customer-focused environment.

Qualifications

• Experience in a banking or financial services role is an asset.
• Proficiency in using virtual communication tools (phone, video, chat, email)
• Excellent written and verbal communication; ability to maintain confidentiality.

Responsibilities

• Provide virtual banking services through phone, video, chat, and email.
• Assist clients with account-related activities and self-service product enrollment.
• Troubleshoot online and mobile banking issues; guide customers through digital tools.

Skills

Customer service

Communication

Confidentiality

Organization

multitasking

Education

High school diploma or equivalent

Post-secondary education preferred

Job description

Park State Bank is seeking a Virtual Banker to deliver exceptional client service via phone, video, chat, and email. The role supports routine banking transactions and helps clients with account activities while maintaining strict confidentiality.

The position may require rotation between Minnesota branches and is non-remote. Strong communication skills and knowledge of banking products are essential for success in a fast-paced, customer-focused environment.