Digital Banking Advisor

Park State Bank; Minneapolis (MN); On-site; USD 55,000 - 70,000; Full time

Job summary

Park State Bank seeks a Virtual Banker to deliver exceptional client service through phone, video, chat, and email in a Minnesota-based, in-person role. You will handle routine transactions, navigate virtual platforms, and support clients with online banking while maintaining high standards of confidentiality and compliance.

The role emphasizes strong communication, problem solving, and teamwork, with potential location rotations and a focus on accurate record-keeping and customer satisfaction

Qualifications

• High school diploma or equivalent.
• Previous experience in a contact center environment is an asset.
• Post-secondary education preferred but not required.

Responsibilities

• Provide virtual banking support via phone, video, chat, and email.
• Troubleshoot online and mobile banking issues and guide customers.
• Assist clients with account-related activities and enrollment in self-service products.

Skills

Virtual tools

Customer service

Communication

Problem solving

Team player

Education

High school diploma or equivalent

Post-secondary education preferred

Tools

Video conferencing

Chat/email

Job description

Park State Bank seeks a Virtual Banker to deliver exceptional client service through phone, video, chat, and email in a Minnesota-based, in-person role. You will handle routine transactions, navigate virtual platforms, and support clients with online banking while maintaining high standards of confidentiality and compliance.

The role emphasizes strong communication, problem solving, and teamwork, with potential location rotations and a focus on accurate record-keeping and customer satisfaction