Virtual Banking Advisor

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ, is seeking a Virtual Banker I within Consumer Banking to provide attentive service over inbound calls and help clients meet financial needs using digital tools.

Work with a hospitality-focused culture, building relationships, learning Chase products, and referring clients to specialists as needed. This role emphasizes client-first service, compliance, and teamwork in a fast-paced environment.

Qualifications

• Must demonstrate a client-first attitude and provide hospitable service.
• Strong relationship-building skills and genuine care during interactions.
• Excellent communication over phone and email; learn products quickly.

Responsibilities

• Deliver attentive, friendly service with a client-first attitude and collaborate with the team.
• Consistently exceed client expectations by creating a welcoming environment.
• Handle inbound calls to identify needs and offer personalized financial solutions.
• Build strong client relationships through active listening and thoughtful questioning; refer to experts as needed.
• Guide clients to use Chase Mobile App, Chase.com, and ATMs for self-service options.
• Meet or exceed engagement and referral metrics; stay informed on Chase products and industry trends.
• Resolve issues promptly while maintaining a positive client experience.

Skills

Client-first attitude

Relationship-building

Excellent communication

Product learning

Team collaboration

Compliance

Client service experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Tempe, AZ, is seeking a Virtual Banker I within Consumer Banking to provide attentive service over inbound calls and help clients meet financial needs using digital tools.

Work with a hospitality-focused culture, building relationships, learning Chase products, and referring clients to specialists as needed. This role emphasizes client-first service, compliance, and teamwork in a fast-paced environment.