Virtual Banker I: Hospitality-Driven Banking Support

JP Morgan Chase; Plano (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

JP Morgan Chase in Plano is seeking a Virtual Banker I to deliver hospitality and practical banking guidance to clients over the phone. You will represent the Chase brand, handle inbound inquiries, and influence customers toward digital solutions while maintaining a warm, client-first approach.

This role emphasizes relationship-building, clear communication, and compliance with banking policies. Successful candidates will thrive in a fast-paced team, learn products quickly, and contribute to a

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Ability to learn banking products quickly.

Responsibilities

• Answer inbound calls and provide friendly, professional service.
• Understand client needs and offer appropriate product solutions.
• Promote digital banking tools and self-service options.
• Maintain accurate records and meet performance metrics.
• Escalate complex issues to specialists when needed.

Skills

Client-first attitude

Relationship-building

Excellent communication

Learning agility

Team collaboration

Compliance awareness

Education

High school diploma or GED

Job description

JP Morgan Chase in Plano is seeking a Virtual Banker I to deliver hospitality and practical banking guidance to clients over the phone. You will represent the Chase brand, handle inbound inquiries, and influence customers toward digital solutions while maintaining a warm, client-first approach.

This role emphasizes relationship-building, clear communication, and compliance with banking policies. Successful candidates will thrive in a fast-paced team, learn products quickly, and contribute to a