Virtual Banker: Hospitality-Driven Banking Support

JPMorganChase; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Chase in Chicago is seeking a Virtual Banker I within Consumer Banking to represent our brand with hospitality, delivering attentive service over the phone. You’ll engage clients using our digital tools to meet their financial needs while fostering a welcoming experience.

The role emphasizes hearing client needs, guiding them to Chase Mobile App and online banking, and referring to experts as needed. A high school diploma and proven customer service are required, with training on products and

Qualifications

• High school diploma, GED, or equivalent.
• Proven client-service experience.
• Excellent communication and listening skills.
• Ability to learn products and procedures quickly.

Responsibilities

• Deliver attentive, friendly service with a client-first attitude.
• Exceed client expectations by creating a welcoming environment.
• Handle inbound calls and discuss financial needs and solutions.
• Refer clients to experts as needed to meet goals.
• Guide clients to Chase digital tools for a smoother experience.
• Meet or exceed engagement and referral metrics.
• Resolve issues promptly for a consistent positive experience.

Skills

Client-first attitude

Communication skills

Team collaboration

Learning agility

Education

High school diploma or GED

Tools

Chase Mobile App

Job description

Chase in Chicago is seeking a Virtual Banker I within Consumer Banking to represent our brand with hospitality, delivering attentive service over the phone. You’ll engage clients using our digital tools to meet their financial needs while fostering a welcoming experience.

The role emphasizes hearing client needs, guiding them to Chase Mobile App and online banking, and referring to experts as needed. A high school diploma and proven customer service are required, with training on products and