Remote Virtual Banker III: Elite Client Relationships

Testing Site - JPMC; Columbus (OH); Remote; USD 42,000 - 75,000; Full time

Job summary

JPMorgan Chase is recruiting a Virtual Banker III to manage a portfolio of clients remotely, delivering personalized banking solutions and top-tier service. You will guide customers through Chase Mobile App, Chase.com, and ATM self-service while coordinating with specialists for advanced needs.

The role emphasizes strong communication, a hospitable, client-first approach, and adherence to regulatory requirements. Fluency in English and Spanish helps serve diverse clients across markets.

Qualifications

• High school diploma or GED; bilingual English/Spanish preferred.
• Experience in banking or financial services with client focus.
• Strong interpersonal and communication skills in person, phone, and video.

Responsibilities

• Manage assigned customers virtually, building lasting relationships and tailoring product recommendations based on financial needs.
• Guide and set up self-service options like the Chase Mobile App and Chase.com to enhance the banking experience.
• Partner with specialists to connect clients to experts for complex needs.
• Communicate clearly via phone, video, and email to resolve issues and tailor features.

Skills

Relationship management

Customer service

Communication skills

Bilingual English/Spanish

Banking products knowledge

Self-service tech tools

Regulatory compliance

Education

High school diploma or GED

College degree recommended

Tools

Chase Mobile App

Chase.com

ATM network

Job description

JPMorgan Chase is recruiting a Virtual Banker III to manage a portfolio of clients remotely, delivering personalized banking solutions and top-tier service. You will guide customers through Chase Mobile App, Chase.com, and ATM self-service while coordinating with specialists for advanced needs.

The role emphasizes strong communication, a hospitable, client-first approach, and adherence to regulatory requirements. Fluency in English and Spanish helps serve diverse clients across markets.