Virtual Banker: Hospitality-First Banking & Tech Support

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ seeks a Virtual Banker I to engage clients over the phone, delivering friendly and consultative service using Chase’s digital tools. You will identify financial needs and offer personalized solutions while reflecting a culture of hospitality and inclusion.

The role emphasizes inbound calls, strong customer service, and the ability to adapt quickly to products and processes. A team-oriented, compliant approach is essential for success in this position.

Qualifications

• Client-first attitude for hospitable service.
• Strong relationship-building and care.
• Clear, courteous communication over phone and email.
• Fast learner of products, services, procedures.
• Collaborative team player delivering seamless service.
• Commitment to risk parameters and compliance training.
• Proven client service experience.
• High school diploma, GED, or equivalent.

Responsibilities

• Deliver attentive, client-first service as part of the team.
• Exceed client expectations and create welcoming environment.
• Handle inbound calls and identify financial needs.
• Cultivate client relationships and refer to experts.
• Guide clients in using Chase Mobile App, Chase.com, ATMs.
• Meet or exceed performance metrics on engagement and referrals.
• Resolve issues promptly with attention to detail.

Skills

Client-first

Relationship-building

Communication

Learning agility

Team player

Compliance awareness

Customer service

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Tempe, AZ seeks a Virtual Banker I to engage clients over the phone, delivering friendly and consultative service using Chase’s digital tools. You will identify financial needs and offer personalized solutions while reflecting a culture of hospitality and inclusion.

The role emphasizes inbound calls, strong customer service, and the ability to adapt quickly to products and processes. A team-oriented, compliant approach is essential for success in this position.