Virtual Admin Assistant (Entry Level)

Consulting By Elevate; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Virtual Admin Assistant to join their dynamic team. This entry-level position offers the opportunity to work remotely while providing exceptional customer service and support in travel booking and data management. You'll play a crucial role in ensuring clients have seamless travel experiences, from data entry to scheduling and customer inquiries. The company promotes a flexible work environment, allowing you to set your own hours while enjoying a range of benefits, including travel discounts and professional development opportunities. If you are detail-oriented, organized, and passionate about customer service, this role is perfect for you.

Benefits

Competitive Salary

Flexible Work Hours

Remote Work

Professional Development

Travel Discounts

Health and Wellness

Retirement Plan

Paid Time Off

Employee Assistance Program

Tech and Equipment Stipend

Qualifications

• Proven experience in travel agency or customer service roles.
• Excellent communication skills with a customer-centric approach.

Responsibilities

• Accurately enter and maintain client data and booking details.
• Assist clients in planning and booking travel itineraries.

Skills

Customer Service

Data Entry

Travel Booking

Organizational Skills

Communication Skills

Problem-Solving

Education

Experience in Travel Industry

Experience in Customer Service

Tools

Travel Booking Systems

CRM Software

Job description

Job Title: Virtual Admin Assistant (Entry Level)

Location: Remote (Work from Home)

Company: Elevation Consulting Group

Key Responsibilities:

Data Entry:

• Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases.
• Regularly update and verify data to ensure accuracy and completeness.
• Generate and manage reports related to bookings, customer interactions, and travel statistics.

Travel Booking:

• Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities.
• Provide expert advice on destinations, travel packages, and travel-related services.
• Manage and update booking information, ensuring accuracy and alignment with client preferences.
• Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience.

Customer Service:

• Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy.
• Assist clients with changes, cancellations, and modifications to their travel plans.
• Follow up with clients to ensure satisfaction and gather feedback on their travel experiences.

Scheduling Duties:

• Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members.
• Maintain organized schedules and ensure timely execution of travel plans and related tasks.
• Prepare and manage itineraries, confirmations, and travel documents.

Qualifications:

• Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proficiency in using travel booking systems, CRM software, and other relevant tools.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a high level of accuracy in handling bookings and scheduling.
• Ability to work independently in a remote environment, demonstrating self-motivation and accountability.
• Flexibility to adapt to changing priorities and handle unexpected issues with professionalism.

What We Offer:

• Competitive Salary: Attractive base salary with performance-based incentives.
• Flexible Work Hours: Set your own schedule within a framework that supports work-life balance.
• Remote Work: Enjoy the convenience and flexibility of working from home.
• Professional Development: Opportunities for ongoing training and career growth within the travel industry.
• Travel Discounts: Exclusive discounts and perks on travel bookings for you and your immediate family.
• Health and Wellness: Comprehensive health insurance plans, including dental and vision coverage.
• Retirement Plan: 401(k) plan with company match to help you plan for your future.
• Paid Time Off: Generous paid time off, including vacation days and sick leave.
• Employee Assistance Program: Access to resources and support for personal and professional development.
• Tech and Equipment Stipend: Reimbursement for home office setup and internet expenses.
• Team Building: Virtual team events and activities to foster a supportive and collaborative work environment.

Seniority Level:

Entry level

Employment Type:

Full-time

Job Function:

Administrative

Industries:

Internet Publishing