Virtual Account Coordinator

Brenntag; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Brenntag is seeking a Virtual Account Coordinator to manage a portfolio of lubricant-focused customer accounts. This role emphasizes enhancing customer experience through effective communication and strategic engagement, with responsibilities including account management, customer interaction, and performance tracking. Candidates should possess a relevant degree and strong communication skills, with a preference for experience in sales or account management.

Benefits

Development and training programs

Paid parental leave

Healthcare options

401(k)

Qualifications

• Ability to travel up to 20%.
• Experience in B2B distribution preferred.
• Strong communication skills in English required.

Responsibilities

• Serve as the primary contact for assigned lubricant Virtual accounts.
• Identify opportunities for upselling and cross-selling.
• Track and report on customer utilization and retention.

Skills

Communication

Customer Service

Sales

Account Management

Problem Solving

Education

Four-year degree in Business Administration

Master's degree (preferred)

Tools

Salesforce

Power BI

MS Office

Job description

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Job Summary:

The Virtual Account Coordinator is responsible for managing and engaging a portfolio of lubricant-focused customer accounts, ensuring consistent communication and service delivery under the guidance of their manager. The role focuses on driving customer experience through efficient customer interaction strategies, automated tools, and strategic engagement. This position will report to the Senior Manager.

Your Role & Responsibilities

• Serve as the primary contact for assigned lubricant Virtual accounts.
• Maintain consistent communication through automated tools, phone calls, and email.
• Identify opportunities for upselling, cross-selling, or resolving issues to enhance customer satisfaction.
• Connect customers to internal support for technical questions.
• Collaborate with customer service teams to maintain accurate contact information.
• Monitor customer interactions to identify patterns and opportunities.
• Improve communication efficiency to ensure meaningful and regular contact with customers.
• Work with customer service to determine when higher-touch engagement is needed and escalate accounts accordingly.
• Address day-to-day inquiries and order management efficiently with the customer service team.
• Meet or exceed KPIs related to customer interactions and responsiveness.
• Track and report on customer utilization, retention, and GP performance against targets.
• Leverage customer and internal feedback to refine engagement strategies.
• Contribute to developing and enhancing automated outreach processes.

Your Profile

Education and Experience:

• Four-year degree in Business Administration, Industrial Distribution, Supply Chain Management, or similar from a federally accredited university.
• A master's degree may be preferred.
• Ability and willingness to travel up to 20%.
• Experience in B2B distribution or similar industries is preferred but not essential.
• Ability to work cross-functionally with diverse teams.
• Experience in sales, account management, or customer service is preferred.
• Proficiency in Salesforce, Power BI, or similar tools is greatly preferred.
• Strong communication skills in English are required; proficiency in French or Spanish is beneficial.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Excellent MS Office skills (Word, Excel, PowerPoint, Outlook), Teams, and SharePoint.

Our Offer

• Environment fostering growth and passion.
• Development and training programs.
• Paid parental leave, education assistance, employee assistance program.
• Healthcare options and 401(k).

Interested?

We look forward to receiving your application.

Brenntag and its subsidiaries are equal opportunity employers and provide reasonable accommodations for applicants with disabilities.