Technical Account Advisor

Blue Yonder; Scottsdale (AZ); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Technical Account Advisor primarily responsible for supporting customers and ensuring they maximize the value of cloud-based products. This role involves troubleshooting, developing customer relationships, and working closely with internal teams. Ideal candidates will have at least 2 years of experience, a strong understanding of cloud technologies, and excellent communication skills.

Benefits

Comprehensive Medical, Dental and Vision

401K with Matching

Flexible Time Off

Corporate Fitness Program

Qualifications

• 2+ years experience in a technical customer success, support, or account management role.
• Strong understanding of cloud-based technology and services.
• Experience communicating to executive and C-suite teams.

Responsibilities

• Provide ongoing technical support and guidance to customers.
• Act as primary point of contact for customer inquiries and issues.
• Collaborate with internal teams to ensure customer needs are met.

Skills

Problem-solving

Analytical skills

Communication

Customer-centric approach

Linux / Unix administration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Power BI

AWS

Job description

Blue Yonder Title : Technical Account Advisor

Overview

The Technical Account Advisor will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working closely with customers to understand their technical needs, troubleshoot any issues they may have, and provide guidance and support to ensure they are getting the most value out of our services.

Location : Virtual within the US

What you’ll do

• Provide ongoing technical support and guidance to customers to help them fully utilize and benefit from our cloud-based products and services
• Act as the primary point of contact for customer inquiries and issues, troubleshoot and resolve problems in a timely manner
• Collaborate with internal teams to ensure customer needs are being met and to identify areas for improvement in our products and services
• Identify and qualify upsell opportunities for our customers
• Develop and maintain strong customer relationships through regular check-ins and communication
• Track and report customer satisfaction metrics
• Stay up-to-date with the latest cloud technologies and trends and share this knowledge with customers

KPI’s

• External vs. Internal Customer Escalations
• Consumption and Adoption Statistics
• Customer Retention
• Technical Upgrade Quality

What we are looking for

• 2+ years of experience in a technical customer success, customer support, or account management role
• Strong understanding of cloud-based technology and services
• Experience with cloud infrastructure (preferably AWS) Strike
• Strong knowledge of Linux / Unix administration
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills, with a customer-centric approach
• Proven ability to troubleshoot and problem-solve
• Strong attention to detail and ability to multitask
• Ability to work independently and in a team environment
• Strong organizational skills and ability to prioritize tasks
• Bachelor's degree or equivalent
• Experience with Salesforce / Gainsight / Power BI preferred
• Ability to understand technical architecture
• Experience communicating to executive and C-suite teams
• Ability to lead ad-hoc internal and external teams under times of pressure
• LI-AD1
• LI-remote

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes :

Comprehensive Medical, Dental and Vision

401K with Matching

Flexible Time Off

Corporate Fitness Program

A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here : Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.