Vehicle Acquisition Specialist - Toyota on Nicholasville

Lexusofsouthfield; Nicholasville (KY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Performance-based pay

Training provided

Job summary

Lexus of Southfield is seeking a personable Vehicle Acquisition Specialist to engage customers in the Service Department, identify opportunities to sell or trade into newer models, and use AI-powered scanning and valuation tools. The role emphasizes rapport-building, consultative selling, and performance-based compensation, rather than high-pressure sales.

The ideal candidate is comfortable with technology, organized in follow-up, and capable of handling multiple opportunities with a

Qualifications

• Must be personable, motivated, and customer-focused.
• Experience in automotive or service-department environments is a plus.
• Familiarity with AI-powered vehicle scanning and valuation tech is beneficial.

Responsibilities

• Engage Service Department customers in conversations about their current vehicle.
• Identify customers interested in selling or trading into a newer model.
• Explain vehicle values and acquisition options clearly and professionally.
• Document interactions and activity in dealership systems.
• Meet established vehicle acquisition and activity goals.

Skills

Communication skills

Customer service

Face-to-face sales

Tech-savvy

AI tools familiarity

Tools

Acquisition software

CRM

Job description

We are looking for a personable, motivated, and customer-focused Vehicle Acquisition Specialist to join our dealership team.

This position focuses on identifying opportunities to purchase vehicles directly from customers visiting our Service Department. Using AI-powered vehicle scanning and valuation technology, you will engage customers, help them understand the value of their current vehicle, and explore whether selling or trading into a newer model makes sense for them.

This is not a traditional high-pressure sales role. Success comes from building rapport, asking the right questions, listening to the customer, and creating a comfortable, consultative experience. The ideal candidate is confident face-to-face, comfortable with technology, organized with follow-up, and motivated by performance-based compensation.

Key Responsibilities

• Engage Service Department customers in natural, friendly conversations about their current vehicle.
• Identify customers interested in selling their vehicle or trading into a newer model.
• Utilize AI-powered vehicle scanning, appraisal, and acquisition technology to identify opportunities.
• Explain vehicle values and acquisition options clearly and professionally.
• Use a consultative approach focused on understanding each customer's needs.
• Work closely with dealership management and the sales team when customers are interested in upgrading.
• Acquire quality pre-owned inventory directly from dealership customers.
• Follow up with customers by phone, email, and text when you were unable to connect during their service visit.
• Maintain consistent follow-up until an opportunity is completed or the customer is no longer interested.
• Accurately document customer interactions and activity within dealership systems.
• Meet established vehicle acquisition and activity goals.

What Success Looks Like

Success is measured primarily by the number of vehicles successfully acquired for the dealership.

A successful Vehicle Acquisition Specialist will consistently build relationships, create acquisition and trade opportunities, maintain strong follow-up, and provide an excellent customer experience while using technology and customer data to identify the best opportunities.

Ideal Candidate

We are looking for someone who is:

• Friendly, outgoing, and professional.
• Comfortable approaching customers face-to-face.
• A strong listener with a consultative communication style.
• Confident communicating by phone, email, and text.
• Persistent with follow-up without being overly aggressive.
• Comfortable learning and utilizing AI-based technology.
• Organized and capable of managing multiple opportunities.
• Self-motivated and comfortable in a performance-driven environment.
• Motivated by goals and performance-based compensation.

Automotive sales, customer service, BDC, service advising, vehicle appraisal, or dealership experience is beneficial but not required. We are willing to train the right person with strong communication skills and the right attitude.

Compensation

This is a performance-driven position with compensation tied directly to vehicle acquisitions. The more vehicles you successfully purchase for the dealership, the greater your earning opportunity.

Specific compensation and incentives will be discussed during the interview process.

Why This Position Is Different

Instead of waiting for showroom traffic, you will create opportunities from customers who already have a relationship with our dealership.

AI-powered technology helps identify the opportunity. Your ability to build trust and connect with the customer turns that opportunity into an acquisition.