VIP Vehicle Upgrade Specialist

The CAR Group (Norm Reeves Dealerships); Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive commission structure

Bonus opportunities for performance

Access to strong customer database

Ongoing training and advancement

Health, dental, and vision benefits

Supportive team environment

Job summary

The CAR Group (Norm Reeves Dealerships) is seeking an Experienced VIP / Vehicle Exchange Sales Representative in Irvine, CA. You will manage top-tier clients, identify upgrade opportunities, and present tailored vehicle options with equity insights.

Join a fast-paced team focused on delivering a premium customer experience, coordinating test drives and finance-approved deals, and maintaining strong CRM-based relationships for ongoing success.

Qualifications

• Minimum 2+ years of automotive sales experience.
• Proven track record of meeting or exceeding sales goals.
• Strong understanding of lease/finance structures and equity mining.
• Excellent communication, negotiation, and relationship-building skills.
• Self-motivated with a proactive approach to sales.
• Familiarity with CRM tools and dealership software.
• Valid driver’s license and clean driving record.

Responsibilities

• Manage and grow a portfolio of VIP and existing customers.
• Identify and contact clients eligible for vehicle upgrades or exchanges.
• Present tailored vehicle options based on customer needs and equity position.
• Coordinate appointments, test drives, and follow-ups with a high level of professionalism.
• Work closely with finance and management teams to structure competitive deals.
• Maintain accurate CRM records and consistently follow up on leads.
• Deliver an exceptional, personalized customer experience from start to finish.

Skills

Auto sales

Relationship building

CRM software

Negotiation

Communication

Lease & Finance

Driving license

Tools

CRM software

Job description

The CAR Group (Norm Reeves Dealerships) is seeking an Experienced VIP / Vehicle Exchange Sales Representative in Irvine, CA. You will manage top-tier clients, identify upgrade opportunities, and present tailored vehicle options with equity insights.

Join a fast-paced team focused on delivering a premium customer experience, coordinating test drives and finance-approved deals, and maintaining strong CRM-based relationships for ongoing success.