VIP Transportation Concierge (Eldorado Scioto Downs - Columbus, OH)

Caesars Entertainment; Columbus (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Caesars Entertainment in Columbus, OH is seeking a VIP Transportation Specialist to deliver exceptional, personalized service to high-value guests. This role will transport VIP guests, hotel guests, executives, and team members safely and professionally, while maintaining vehicle condition and accurate logs.

You will support events and build lasting relationships with guests, upholding luxury standards and confidentiality at all times.

Qualifications

• Must be able to effectively communicate in English (oral and written).
• Excellent guest service and communication skills.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

Responsibilities

• Provide safe, timely, and professional transportation for VIP guests, executives and team members.
• Coordinate transportation schedules and maintain communication with Security department for dispatching purposes.
• Inspect vehicle condition before and after use; maintain cleanliness and organization of vehicles.
• Complete required logs, trip records, mileage reports, and incident documentation accurately and timely.
• Report unsafe or hazardous conditions and maintain confidentiality at all times.
• Provide accurate documentation and reports on departmental activities and status including vehicle damage and conditions requiring attention.
• Support special events, group transportation, airport transfers and other transportation assignments as needed.
• Cultivate meaningful relationships with VIP guests, exceeding expectations to enhance satisfaction and experience.
• Maintain assigned vehicle (washes, vacuums, stocking, etc.).
• Perform other duties as assigned by management.

Skills

Guest service

Communication

Professional appearance

Punctuality

Job description

Columbus, OH, United States (On-site)

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Our VIP Transportation Specialist is responsible for delivering exceptional, personalized service to Caesars Entertainment’s high value, luxury guests. This role champions operational excellence, guest satisfaction, and revenue growth through strategic collaboration and commitment to luxury standards.

This role is designed to elevate the Caesars/Scioto Downs brand while increasing guest lifetime value and foster loyalty across all Caesars properties.

This role provides exceptional guest transportation services while delivering extraordinary guest service. Responsible for safely transporting VIP guests, hotel guests, executives and team members to and from designated locations, assisting with luggage, and providing general information about the property.

How You Will Create the Extraordinary

• Provide safe, timely, and professional transportation for VIP guests, executives and team members.
• Deliver exceptional family style service throughout the transportation experience.
• Coordinate transportation schedules and maintain communication with Security department as necessary for dispatching purposes.
• Inspect vehicle condition before and after use. Maintain cleanliness and organization of vehicles.
• Completes required logs, trip records, mileage reports, and incident documentation accurately and timely.
• Report unsafe or hazardous conditions.
• Maintain confidentiality and discretion when providing transportation services.
• Provide accurate and timely documentation and reports on departmental activities and status including vehicle damage, statements, and conditions which require attention and/or repair.
• Obey all traffic laws on and off property and immediately reports and traffic citations to the Security Shift Manager.
• Support special events, group transportation, airport transfers and other transportation related assignments as needed.
• This role will have a strong responsibility as it relates to relationship building with our guests.
• Must serve as a trusted ambassador of the property by cultivating meaningful relationships with VIP guests by providing professional transportation services and consistently exceeding expectations to enhance guest satisfaction and experience.
• Recommends Servicing of the vehicle as necessary
• Maintains assigned vehicle (i.e., washes, vacuums, stocks, etc.) in order to keep the vehicle in top condition at all times.
• Perform other duties as assigned by management

What You Will Need

Must be at least 21 years of age

Must be able to obtain Airport I.D. Badge

Must be able to effectively communicate in English both orally and written to converse with general public, understand highway traffic signs and signals, respond to official questions and able to make legible entries on reports and records.

Excellent guest service and communication skills.

Must present a professional appearance and demeanor at all times.

Regular and punctual attendance is required.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.