VIP Trader Community Lead

dYdX; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Arcus is seeking a Community Lead with a trader's mindset to be the first line of contact for our VIP traders. You’ll manage hundreds of chats on Telegram, Discord, and X, delivering rapid responses and escalating issues when needed.

You will guide traders through Arcus products, VIP tiers, and platform updates, building trusted relationships. This hands-on role collaborates with Product, Engineering, Growth, and Marketing to keep traders engaged.

Qualifications

• 4+ years in community, trader support, VIP relations or customer escalations in crypto or trading products.
• Active trader with experience in perps, spot, or stock tokens; understands funding and order book behavior.
• Strong Telegram, Discord, and X engagement with high responsiveness.
• Composure under pressure and professional communication.

Responsibilities

• VIP trader support across Telegram, Intercom, Discord, and X DMs; resolve and close tickets.
• VIP trader experience and product/fees guidance; maintain relationships.
• Monitor community sentiment across channels; moderate and keep channels active.
• Track trader growth, churn, and trends; provide clear recommendations to Growth.
• Local market support in key regions; onboard traders and support campaigns.
• Produce weekly internal reports on feedback about fills, listings, fees, UX and competitors.

Skills

Community/trader support

Active trader experiences

Telegram/Discord/X presence

Composure under pressure

Priority judgment

Clear communication

Moderation leadership

Tools

Dune

SQL

Job description

Arcus is seeking a Community Lead with a trader's mindset to be the first line of contact for our VIP traders. You’ll manage hundreds of chats on Telegram, Discord, and X, delivering rapid responses and escalating issues when needed.

You will guide traders through Arcus products, VIP tiers, and platform updates, building trusted relationships. This hands-on role collaborates with Product, Engineering, Growth, and Marketing to keep traders engaged.