VIP Trade Operations & Client Experience Specialist

Soho House & Co.; New York (NY); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Health insurance

401K matching

Job summary

Soho House & Co. is seeking a highly organised after-sales specialist to support our Trade network, focusing on premium clients and high-value orders.

You will manage post-sale interactions, resolve delivery and product-related issues, and ensure exceptional service across UK, US, and EU trade customers. Collaborating with sales, warehouse, and logistics teams, you will handle escalations, order management, and proactive client communication to maintain strong relationships and uphold Soho

Qualifications

• Experience in customer service and post-trade operations.
• Experience dealing with high-value orders and premium or high net worth clientele is highly desirable.
• Strong problem-solving and conflict-resolution skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage post-sale support for high-value and bespoke customer orders.
• Act as the primary contact for high net worth clients requiring premium service and issue resolution.
• Resolve delivery, logistics, and product-related issues quickly and professionally.
• Liaise with internal departments including sales, warehouse, logistics, and customer service teams to ensure smooth order fulfilment.
• Support the UK/US & EU trade sales team with client account coordination and after-sales support.
• Monitor and track customer orders, ensuring timely updates and proactive communication.

Skills

Customer service

Order management

CRM systems

High-value clients

Communication skills

Tools

CRM software

Order management system

Job description

Soho House & Co. is seeking a highly organised after-sales specialist to support our Trade network, focusing on premium clients and high-value orders.

You will manage post-sale interactions, resolve delivery and product-related issues, and ensure exceptional service across UK, US, and EU trade customers. Collaborating with sales, warehouse, and logistics teams, you will handle escalations, order management, and proactive client communication to maintain strong relationships and uphold Soho