VIP Services Specialist

Hard Rock International; Atlantic City, Northern (NJ, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Job summary

Hard Rock International in Atlantic City seeks a VIP Services professional to oversee daily VIP operations and assist in VIP check-in. You will ensure top-tier guest experiences, guide staff, and manage reports on events and arrivals to maintain the property’s standards.

The role emphasizes exceptional guest service, attention to presentation, and collaboration with the Collections Department for entertainment-related duties. Benefits include medical, dental, vision, life, 401K, PTO, and more.

Qualifications

• Experience in hospitality or casino guest services.
• Strong interpersonal and problem-solving skills.
• Ability to manage multiple tasks and maintain poise under pressure.

Responsibilities

• Direct daily VIP Services operations.
• Coordinate VIP arrivals/departures and play evaluation.
• Deliver exceptional guest service and ensure quality of all products provided to guests.
• Respond promptly to guest requests and inquiries.
• Develop staff knowledge through training.
• Run and maintain reports related to occupancy, suites, transportation, and events.
• Support entertainment-related ticketing and box office coordination.

Skills

Guest service

Communication

Tools

Kronos

Salesforce

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP Check-In.

ESSENTIAL JOB FUNCTIONS:

• Daily work assignments of VIP Services staff.
• Reviews and coordinates updates for VIP arrivals/departures throughout the property—play evaluation.
• Provides exceptional guest service that differentiates us from the competition.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Adhere to the highest levels of guest service and ensure staff do the same.
• Respond to special requests from guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner.
• Develop department members’ knowledge and skills through education and training.
• Running and maintaining multiple reports (occupancy avail/comp criteria, Suites, Limo, Entertainment Pacing, Non-Zero).
• Assist with the Collections Department Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution.
• Special Events Kronos, Salesforce, 7 rooms (restaurants & beach rentals) Call center host request and distributing high-end offers booked to Player Development.
• Performs other duties as assigned.

BENEFITS INCLUDE:

• Medical
• Dental
• Vision Prescription
• Life
• Accident
• Pet Legal 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals
• Free Uniforms
• Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and leadership development programs

Salary range:

$42,000-$52,000

Company Culture:

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!