Front Desk Agent - Hotel Operations

Hard Rock Hotel Cancun; Atlantic City (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision Prescription

401K with match

Paid Time Off

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Job summary

Hard Rock Hotel Cancun seeks a Front Desk Associate to warmly greet guests, register arrivals, and ensure seamless departures. You will advise guests on local attractions, coordinate with other departments, and assist with walk-in reservations while maintaining high service standards.

Excellent English, strong math skills, and a flexible schedule are required. The role offers on-site work with comprehensive benefits and a strong team culture at a globally recognized brand.

Qualifications

• High School Diploma or equivalent education required, and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

• Greet guests warmly and provide seamless registration, arrival, and departure experiences.
• Maintain knowledge of property and local attractions to advise guests and distribute reading material.
• Communicate with Customer Care for future reservations by telephone.
• Assist with walking guests’ reservations and respond to guest requests across departments.
• Offer bell assistance to guests upon departure and support Rooms Control as needed.
• Adhere to property protocols, including sanitizing high-touch surfaces before check-in.

Skills

Front desk experience

Guest service

Communication skills

Mathematical skills

Education

High School Diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
• Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
• Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
• Communicate with Customer Care for future reservations via telephone calls.
• Assist with booking guest reservations that are walk-ins.
• Respond to guest requests and communicate with other departments as it relates to those requests.
• Provide alternative options to guests if their requests cannot be satisfied.
• Offering bell assistance to each guest upon departure.
• Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent education required, and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Benefits

• Medical
• Dental
• Vision Prescription
• Life
• Accident
• Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals
• Free Uniforms
• Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

Pay rate $18.00 hr

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!