VIP Services Representative

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 18,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation is seeking a guest services associate to greet VIP guests at the hotel and provide information and support across front desk and VIP services.

You will operate reservation systems, assist with events, and handle cash and check-ins while maintaining a courteous, professional atmosphere for preferred customers and guests staying in our King of Prussia property.

Qualifications

• 2 years of casino experience or customer service experience preferred.
• Good communication skills and ability to use a computer and adding machine.

Responsibilities

• Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
• Operate hotel reservation computer system to check guests in and out and accept payment.
• Access slot and pit tracking system as directed by management.
• Follow proper phone etiquette and communicate effectively with hotel services and staff.
• Assist marketing with events, tournaments, VIP gifts and parties.
• Operate fax and copier machines for preferred customers.
• Type accurately on a computer with a minimum speed of 30 wpm.
• Prepare VIP Lounge, stock supplies, monitor lounge food/beverage and notify kitchen when replenishment is needed.
• Maintain inventory of amenity and office supplies.
• Input information into spreadsheets or cut comps as directed.
• Audit accounts using a 10-key adding machine and handle money accurately.
• Know rates, room types, availability, and hotel policies; assist with telemarketing as directed.

Skills

Customer service

Communication

Computer use

Typing 30 wpm

Tools

Adding machine

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
• Operate hotel reservation computer system to check guests in an out of hotel and accept payment.
• Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.
• Follow proper phone etiquette and communicate effectively with hotel services and other staff.
• Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.
• Operate fax & copier machines for preferred customers.
• Type accurately on a computer with a minimum speed of 30 wpm.
• Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
• Maintain inventory of amenity and office supplies.
• Input information into spread sheets or cut comps as directed.
• Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
• Handle money accurately following established procedures.
• Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
• Assist with telemarketing as directed by management.

Qualifications

• 2 years of casino experience or customer service experience preferred.
• Good communication skills and ability to use a computer and adding machine required.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.