VIP Services Manager - Sky Suites - Aria

MGM Resorts; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health & Income Protection

Employee development programs

Free meals in employee dining room

Free parking on and off-shift

Job summary

MGM Resorts in Las Vegas is seeking a VIP Lounge Manager to lead elevated service for a discerning VIP clientele within a luxury hospitality setting.

You will oversee daily lounge operations, build and coach a high-performing team, and ensure outstanding guest experiences while aligning with brand standards and strategic goals.

Qualifications

• Two (2) years of prior relevant experience in Guest Service, preferably VIP services, Front Desk and/or Concierge
• One (1) year of Supervisory/ Managerial experience in Hotel Operations or Casino Marketing
• Previous experience working for a Forbes Travel Guide 5 Star or AAA 5 Diamond Resort preferred

Responsibilities

• Lead the day-to-day operations of the VIP Lounge, ensuring service standards, operational procedures, and guest experience expectations are consistently met
• Assume operational responsibility in the absence of the VIP Operations Manager, making informed decisions to maintain operations, achieve departmental goals, and deliver premium VIP service
• Lead, coach, develop, and evaluate team members through onboarding, training, performance management, employee engagement, and ongoing development
• Support hiring, onboarding, training, and succession planning in alignment with Company standards and diversity commitments
• Manage daily staffing, scheduling, payroll administration, inventory, and operating supplies within departmental guidelines and business objectives
• Address and monitor service delivery, guest feedback, staffing levels, and operational performance to identify opportunities to improve efficiency, service consistency, and the overall guest experience
• Partner with the VIP Operations Manager and cross-functional departments, including Marketing, Hotel Operations, and Casino Operations, to support VIP events and deliver seamless guest experiences

Skills

Guest service excellence

Team leadership

VIP services experience

Education

Bachelor's degree (preferred)

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

Join the Aria team as a VIP Lounge Manager, where you’ll lead the delivery of elevated, personalized service for an exclusive VIP clientele in a luxury hospitality environment. In this role, you’ll oversee daily lounge operations, develop and lead your team, and ensure exceptional service standards while creating seamless, memorable guest experiences. Working in a fast-paced, high-touch environment, you’ll anticipate guest needs, build meaningful relationships, and inspire your team to create WOW moments that strengthen guest loyalty and leave a lasting impression!

THE DAY-TO-DAY:

• Lead the day-to-day operations of the VIP Lounge, ensuring service standards, operational procedures, and guest experience expectations are consistently met
• Assume operational responsibility in the absence of the VIP Operations Manager, making informed decisions to maintain operations, achieve departmental goals, and deliver premium VIP service
• Lead, coach, develop, and evaluate team members through onboarding, training, performance management, employee engagement, and ongoing development
• Support hiring, onboarding, training, and succession planning in alignment with Company standards and diversity commitments
• Manage daily staffing, scheduling, payroll administration, inventory, and operating supplies within departmental guidelines and business objectives
• Address and monitor service delivery, guest feedback, staffing levels, and operational performance to identify opportunities to improve efficiency, service consistency, and the overall guest experience
• Partner with the VIP Operations Manager and cross-functional departments, including Marketing, Hotel Operations, and Casino Operations, to support VIP events and deliver seamless guest experiences

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• Bachelor's Degree preferred
• Two (2) years of prior relevant experience in Guest Service, preferably VIP services, Front Desk and/or Concierge
• One (1) year of Supervisory/ Managerial experience in Hotel Operations or Casino Marketing
• Previous experience working for a Forbes Travel Guide 5 Star or AAA 5 Diamond Resort preferred

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts