VIP Retention Strategy Lead — Host Programs & Insights

Fanatics Collectibles; New York (NY); In loco; USD 88.000 - 107.000; Tempo pieno

Descrizione del lavoro

Fanatics Collectibles is seeking a Senior Associate, VIP Retention Strategy to elevate how high-value customers are hosted across sportsbook and casino offerings. You will translate commercial strategies into actionable host playbooks and build reporting to track hosting performance and retention.

You will partner with analytics, product, and host leadership to design scalable workflows and ensure responsible gaming standards are integrated.

Competenze

• 2+ years in betting, gaming, hospitality, or similar consumer business.
• Ability to translate strategy into clear playbooks for frontline teams.
• Strong reporting and metrics experience; data-driven decision making.

Mansioni

• Support Fanatics ONE Host program strategy and scale its service level.
• Translate sportsbook/casino strategies into plans for Account Management and hosts.
• Build and maintain hosting performance, retention, and engagement reports.
• Document processes, standards, and playbooks for hosts.
• Design and test new hosting approaches and measure results against controls.
• Collaborate with analytics and product on tooling and AI-assisted workflows.
• Prepare briefing and insight materials for customer interactions.
• Support recurring reporting, performance reviews, and leadership updates.
• Ensure Responsible Gaming standards are embedded in hosting programs.

Conoscenze

VIP customer management

Analytical mindset

Excel proficiency

SQL/BI familiarity

Strategic thinking

Strumenti

Excel

SQL

Descrizione del lavoro

Fanatics Collectibles is seeking a Senior Associate, VIP Retention Strategy to elevate how high-value customers are hosted across sportsbook and casino offerings. You will translate commercial strategies into actionable host playbooks and build reporting to track hosting performance and retention.

You will partner with analytics, product, and host leadership to design scalable workflows and ensure responsible gaming standards are integrated.