VIP Premium Experience Coordinator

The New York Racing Association; Hempfield Township (Westmoreland County); On-site; USD 32,897 - 44,413; Full time

Job summary

The New York Racing Association is seeking a Premium Experience Specialist to join its Premium Experience department. This full-time role provides operational support to ensure elevated experiences for VIP guests at Saratoga Racecourse and Belmont Park, requiring strong organizational and communication skills.

The ideal candidate will possess a Bachelor’s degree in Hospitality Management, with 2–3 years of relevant experience. Responsibilities include managing guest needs, training staff, and supervising premium operations.

The pay range for this position is $23.88 - $32.24.

Qualifications

• 2–3 years of experience in event coordination or hospitality management.
• Strong ability to manage multiple clients and events.
• Proficient with event management software and digital tools.

Responsibilities

• Support implementation of premium service programs.
• Manage day-to-day premium operations.
• Resolve premium guest concerns and escalate when needed.

Skills

Client service skills

Organizational skills

Communication skills

Detail-oriented

Event coordination

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Event management software

Microsoft Office Suite

CRM or database management

Job description

The New York Racing Association is seeking a Premium Experience Specialist to join its Premium Experience department. This full-time role provides operational support to ensure elevated experiences for VIP guests at Saratoga Racecourse and Belmont Park, requiring strong organizational and communication skills.

The ideal candidate will possess a Bachelor’s degree in Hospitality Management, with 2–3 years of relevant experience. Responsibilities include managing guest needs, training staff, and supervising premium operations.

The pay range for this position is $23.88 - $32.24.