VIP Casino Host: Elevate Guest Experience & Rewards

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free Basic Life Insurance

Retirement Savings with Company Match

Generous Bonus Structure

Tuition Reimbursement

Free food and discounted meals

Job summary

A leading gaming establishment in Philadelphia seeks a Casino Host to provide superior customer service to VIP players and guests. Responsibilities include building relationships, responding to requests, and assisting with events to enhance guest retention. The ideal candidate will have 2-5 years in customer service or hospitality fields and must possess strong interpersonal skills to thrive in a dynamic environment. This role offers comprehensive benefits and opportunities for personal development.

Qualifications

• 2-5 years of experience in customer service, marketing, or hospitality management.
• Direct interaction with customers required.
• Ability to obtain and maintain a gaming license.

Responsibilities

• Build relationships with guests in high limit areas.
• Explain Player’s Reward Club benefits.
• Handle guest complaints to ensure positive outcomes.
• Assist with planning and execution of events.

Skills

Customer service

Hospitality management

Marketing

Gaming knowledge

Job description

A leading gaming establishment in Philadelphia seeks a Casino Host to provide superior customer service to VIP players and guests. Responsibilities include building relationships, responding to requests, and assisting with events to enhance guest retention. The ideal candidate will have 2-5 years in customer service or hospitality fields and must possess strong interpersonal skills to thrive in a dynamic environment. This role offers comprehensive benefits and opportunities for personal development.