VIP Member Experience Manager

Author & Edit Hospitality; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid time off

Job summary

The Global Ambassador, part of Author & Edit, seeks an experienced Membership Professional to act as the main contact during evenings, coordinate events, and mentor membership coordinators. You will manage a responsive member text line and ensure seamless dining, spa, and hotel reservations for VIP guests.

Role requires strong communication, adaptability to a fast-paced hospitality setting, and the ability to work nights, weekends, and holidays while upholding security and service standards.

Qualifications

• 3+ years in a luxury hotel servicing VIP clientele.
• Excellent communication and client service skills.
• Strong organizational and multitasking abilities.
• Proficiency with MS Office; knowledge of Opera, Book4Time and OpenTable is a plus.
• Ability to work nights, weekends and holidays.

Responsibilities

• Serve as the evening contact point for members.
• Act as on-call weekend/evening manager to coordinators as needed.
• Be highly visible on property during major events.
• Mentor and lead membership coordinators.
• Manage member text line and respond promptly.
• Make spa, fitness, dining and hotel reservations for members.
• Coordinate with dining team to ensure seamless on-property experience.
• Secure last-minute lobby bar tables and reservations for members.
• Attend restaurant pre-shifts and ensure member tables are ready.
• Maintain notes of member preferences and communicate with the team.

Skills

Excellent communication

Client service

Organizational skills

MS Office proficiency

Opera knowledge

Book4Time knowledge

OpenTable knowledge

Flexible schedule

Verbal and written communication

Tools

Opera

Book4Time

OpenTable

Job description

The Global Ambassador, part of Author & Edit, seeks an experienced Membership Professional to act as the main contact during evenings, coordinate events, and mentor membership coordinators. You will manage a responsive member text line and ensure seamless dining, spa, and hotel reservations for VIP guests.

Role requires strong communication, adaptability to a fast-paced hospitality setting, and the ability to work nights, weekends, and holidays while upholding security and service standards.