VIP Luxury Travel Experience Specialist

FlyUSA, Inc; Clearwater (FL); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA/HSA

Job summary

FlyUSA, Inc. in Clearwater, FL seeks a Client Experience Specialist to deliver a personalized, high-touch experience for our VIP clients. You will manage relationships and anticipate needs, coordinating with operations to ensure seamless service throughout every travel journey.

Ideal candidates bring luxury service experience, exceptional communication skills, and the ability to adapt to a dynamic environment requiring evening, weekend, and holiday availability.

Qualifications

• At least 2 years in luxury customer service or client-facing role.
• Excellent verbal and written communication with high-net-worth clients.
• Ability to resolve issues proactively and meet client needs.
• Detail-oriented with a commitment to flawless client experiences.
• Proficient with CRM systems to manage client information and requests.
• Able to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Manage client relationships as the main contact for VIP clients.
• Provide personalized service tailored to each travel experience.
• Address client concerns and resolve issues swiftly.
• Collaborate with flight operations, maintenance, and ground staff to ensure seamless service.
• Assist in planning and coordinating bespoke travel arrangements and events.
• Collect client feedback to improve service delivery.

Skills

Communication skills

Problem solving

Attention to detail

Tech-savvy

Flexibility

Tools

CRM systems

Job description

FlyUSA, Inc. in Clearwater, FL seeks a Client Experience Specialist to deliver a personalized, high-touch experience for our VIP clients. You will manage relationships and anticipate needs, coordinating with operations to ensure seamless service throughout every travel journey.

Ideal candidates bring luxury service experience, exceptional communication skills, and the ability to adapt to a dynamic environment requiring evening, weekend, and holiday availability.