Client Experience Specialist

FlyUSA, Inc; Clearwater (FL); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA/HSA

Job summary

FlyUSA, Inc. in Clearwater, FL seeks a Client Experience Specialist to deliver a personalized, high-touch experience for our VIP clients. You will manage relationships and anticipate needs, coordinating with operations to ensure seamless service throughout every travel journey.

Ideal candidates bring luxury service experience, exceptional communication skills, and the ability to adapt to a dynamic environment requiring evening, weekend, and holiday availability.

Qualifications

• At least 2 years in luxury customer service or client-facing role.
• Excellent verbal and written communication with high-net-worth clients.
• Ability to resolve issues proactively and meet client needs.
• Detail-oriented with a commitment to flawless client experiences.
• Proficient with CRM systems to manage client information and requests.
• Able to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Manage client relationships as the main contact for VIP clients.
• Provide personalized service tailored to each travel experience.
• Address client concerns and resolve issues swiftly.
• Collaborate with flight operations, maintenance, and ground staff to ensure seamless service.
• Assist in planning and coordinating bespoke travel arrangements and events.
• Collect client feedback to improve service delivery.

Skills

Communication skills

Problem solving

Attention to detail

Tech-savvy

Flexibility

Tools

CRM systems

Job description

Position Summary:

FlyUSA is seeking a Client Experience Specialist to join our team and provide a personalized, high-touch experience for our clients. In this role, you will act as a primary point of contact for VIP and high-net-worth clients, ensuring their needs are met with the utmost professionalism and care. The ideal candidate will have a strong background in luxury customer service, with the ability to anticipate client needs, resolve issues, and elevate every aspect of their journey.

Location: This is an in-person role located in Clearwater, FL

Core Responsibilities:

• Client Relationship Management: Serve as the main point of contact for clients, building and maintaining strong, long-term relationships through exceptional service.
• Personalized Service: Anticipate client needs and preferences, ensuring that every aspect of their travel experience is tailored to their specific desires and requirements.
• Issue Resolution: Address client concerns and resolve issues swiftly, ensuring a seamless and positive experience from start to finish.
• Collaboration with Internal Teams: Work closely with flight operations, maintenance, and ground staff to ensure smooth coordination and exceptional service delivery.
• Event Coordination: Assist in planning and coordinating any special requests or bespoke arrangements, including catering, transportation, and on-ground services.
• Feedback Collection: Gather client feedback to continuously improve service delivery and identify opportunities for further enhancement.

Minimum Requirements:

• Experience: At least 2 years of experience in a luxury customer service or client-facing role, ideally within aviation, hospitality, or a similar high-end industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate professionally and clearly with high-net-worth clients and internal teams.
• Problem-Solving Skills: Strong ability to resolve issues proactively and find solutions to meet the unique needs of each client.
• Attention to Detail: A keen eye for detail and a commitment to ensuring every aspect of the client experience is flawless.
• Tech-Savvy: Proficiency with CRM systems or similar tools to manage client preferences and track service requests.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, based on trip requirements.

Preferred Qualifications:

• Experience in Aviation or Luxury Travel: Previous experience working in the private aviation industry or high-end travel services.
• Event Planning: Experience in organizing special events or coordinating bespoke travel arrangements for VIP clients.
• Additional Languages: Proficiency in additional languages is a plus, but not required.

Benefits:

• Optional Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Disability insurance (short and long term).
• 401(k) with company match after 3 months of employment.

Equal Opportunity Employer

FlyUSA Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.