VIP Luxury Event & Travel Concierge

In-N-Out Burgers, Inc.; Franklin (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

FSA

401(k)/Profit Sharing

Adoption Assistance

Education Reimbursement

Pet Insurance

Job summary

In-N-Out Burger in Franklin, TN is seeking a Concierge Event Planner to research, plan, and execute personal, corporate, and philanthropic travel for the Owner and Family. This full-time role reports to the Concierge Manager to the President.

The ideal candidate combines luxury hospitality standards with exceptional event management, strong communication skills, and a customer-first mindset, with 30-40% travel and on-site/off-site support for VIPs.

Qualifications

• 5+ years experience as a Luxury Event Planner, Executive Personal Assistant, Travel Planner, Executive event support, or Concierge service.
• Experience managing executive-level, customer-facing, or VIP events.
• Polished verbal and written communication, problem solving, and detail oriented thinking/skills.
• Positive attitude, excellent follow-through, and strong communication skills.
• Exceptional customer service traits in handling VIP/Executive Family members requiring high touch reservation assistance.
• Executive presence and professionalism.
• White glove customer service mindset.
• Ability to travel both domestically and internationally, 30-40% of the year.
• Software proficiency in listed tools.

Responsibilities

• Provide concierge, white glove level service in planning and on-site/off-site execution.
• Research and coordinate travel arrangements ensuring that reservations for air travel, car rentals, and overnight accommodations are accurate and that itineraries and instructions are communicated in a timely manner.
• Analyze services provided by various vendors and provide recommendation as appropriate.
• With guidance from the Concierge Manager, problem solve and make decisions utilizing policies, procedures, and business plans.
• Work with the Concierge events team to plan 50+ events per year.
• Collaborate and partner with the Events Teams as well as cross-functional teams in striving for successful high-quality events.
• Collaborate with team members in providing the highest-level of service and support.
• Research destinations, locations, and points of interest including resorts, hotels, campsites, and other accommodations as well as activities and transportation.
• Develop and create trip presentations from research, collaborating with Concierge Manager throughout.
• On-site or off-site support and concierge level service extended to family members/VIPs.
• Create itinerary, travel documents, and operations plans.
• Administrative tracking including logistics, flight & travel logs, digital itineraries, budgeting, forecasting, and reconciliation.

Skills

Luxury event planning

Executive personal assistant

VIP event handling

Communication skills

Travel planning

Tools

Microsoft Office Suite

Teams

O365

Concur

Asana

Saber

Event management software

Job description

In-N-Out Burger in Franklin, TN is seeking a Concierge Event Planner to research, plan, and execute personal, corporate, and philanthropic travel for the Owner and Family. This full-time role reports to the Concierge Manager to the President.

The ideal candidate combines luxury hospitality standards with exceptional event management, strong communication skills, and a customer-first mindset, with 30-40% travel and on-site/off-site support for VIPs.