VIP Lounge Floor Manager - Luxury Nightlife

Ennismore; New York (NY); Presencial; USD 77.000 - 104.000; Jornada completa

Descripción de la vacante

The Living Room at Faena New York is seeking a Floor Manager to oversee nightly operations in a high-energy lounge, ensuring seamless service, guest safety, and elevated experiences for all guests.

This full-time role requires mastery of flow, VIP handling, and cross-team collaboration with bar, host, and security. Annual salary is $90,000, with opportunities to lead programming and events in a premier nightlife venue.

Formación

• 3+ years of leadership in a high-end lounge, nightlife, or luxury hospitality setting.
• Deep understanding of nightlife dynamics, service pacing, and VIP handling.
• Confident leader with a polished guest-facing presence.
• Familiarity with POS systems and nightlife reservation platforms.

Responsabilidades

• Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision.
• Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts.
• Ensure all team members are executing service with confidence, style, and warmth.
• Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety.
• Greet and engage high-profile, VIP, and returning guests with professionalism and discretion.
• Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture.
• Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening.
• Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses.
• Support training and onboarding of all front-of-house staff in service etiquette, menu knowledge, and nightlife protocols.
• Lead nightly pre-shift meetings and communicate key updates or programming.
• Coach team in-the-moment during service and provide follow-up notes or recognition.
• Monitor uniform compliance, team presence, and interdepartmental communication.
• Ensure venue is set to standard before doors open, and reset properly at close.
• Support with scheduling, timeclock approvals, and performance feedback.
• Assist in event execution and service logistics for programming or private functions.

Conocimientos

Leadership

VIP handling

Event coordination

Guest service

Herramientas

POS systems

Reservation platforms

Descripción del empleo

The Living Room at Faena New York is seeking a Floor Manager to oversee nightly operations in a high-energy lounge, ensuring seamless service, guest safety, and elevated experiences for all guests.

This full-time role requires mastery of flow, VIP handling, and cross-team collaboration with bar, host, and security. Annual salary is $90,000, with opportunities to lead programming and events in a premier nightlife venue.