Living Room Floor Manager

FAENA; New York (NY); On-site; USD 81,000 - 99,000; Full time

Job summary

The Living Room at Faena in New York is seeking a Floor Manager to lead nightly operations, guiding service flow, ambiance, and guest safety with the bar, host, and security teams. You will manage VIP prioritization, maintain energy and precision, and uphold Faena’s elevated service culture in a fast-paced lounge environment.

The role requires 3+ years in luxury hospitality, a polished guest-facing presence, and flexibility to work evenings, weekends, and holidays.

Qualifications

• 3+ years of leadership experience in a high-end lounge or luxury hospitality setting.
• Deep understanding of nightlife dynamics, service pacing, and VIP handling.
• Willing to work evenings, late nights, weekends and holidays.

Responsibilities

• Supervise and lead service during all operational hours.
• Coordinate with Maître D’, Hosts, and security to manage flow.
• Greet and engage VIP guests with discretion.
• Monitor ambiance and room pacing throughout the evening.
• Lead pre-shift meetings and coach staff.
• Assist in event execution and private functions.

Skills

Leadership

VIP handling

Nightlife dynamics

Guest-facing presence

POS systems

Nightlife reservations

Event coordination

Evenings & holidays

Job description

Job Description

The Floor Manager at The Living Room is responsible for ensuring seamless nightly operations and elevated guest experiences in a high-energy, entertainment-driven lounge setting. This leadership role requires mastery of flow, guest psychology, and pacing — supporting service, ambiance, and guest safety in collaboration with the bar, host, and security teams.

This full time position has an annual salary of $90,000.

DUTIES AND RESPONSIBILITIES

• Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision
• Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts
• Ensure all team members are executing service with confidence, style, and warmth
• Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety
• Greet and engage high-profile, VIP, and returning guests with professionalism and discretion
• Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture
• Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening
• Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses
• Support training and onboarding of all front-of-house staff in service etiquette, menu knowledge, and nightlife protocols
• Lead nightly pre-shift meetings and communicate key updates or programming
• Coach team in-the-moment during service and provide follow-up notes or recognition
• Monitor uniform compliance, team presence, and interdepartmental communication
• Ensure venue is set to standard before doors open, and reset properly at close
• Support with scheduling, timeclock approvals, and performance feedback
• Assist in event execution and service logistics for programming or private functions

QUALIFICATIONS

• 3+ years of leadership experience in a high-end lounge, nightlife, or luxury hospitality setting
• Deep understanding of nightlife dynamics, service pacing, and VIP handling
• Confident leader with a polished guest-facing presence
• Familiarity with POS systems, nightlife reservation platforms, and basic event coordination
• Comfortable working evenings, late nights, weekends, and holidays

SKILLS

• Strong floor presence with fast decision-making and graceful authority
• Ability to balance service style with crowd management and safety
• Charismatic communicator with emotional intelligence
• High attention to detail in environment, staffing, and guest experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.