VIP Floor Manager — Luxury Lounge & Nightlife

Faena New York; New York (NY); On-site; USD 77,000 - 104,000; Full time

Job summary

Faena New York is seeking a Floor Manager for The Living Room to drive seamless nightly operations and elevated guest experiences in a high-energy lounge. You will oversee service flow, VIP interactions, and coordination with bar, kitchen, and security teams to maintain impeccable standards.

This full-time role requires a polished presence, strong leadership, and comfort with late-evening hours. The position offers a salary of $90,000 annually and opportunities to contribute to dynamic

Qualifications

• 3+ years of leadership experience in a high-end lounge, nightlife, or luxury hospitality setting.
• Deep understanding of nightlife dynamics, service pacing, and VIP handling.
• Confident leader with a polished guest-facing presence.
• Familiarity with POS systems, nightlife reservation platforms, and basic event coordination.
• Comfortable working evenings, late nights, weekends, and holidays.

Responsibilities

• Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision.
• Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts.
• Ensure all team members are executing service with confidence, style, and warmth.
• Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety.
• Greet and engage high-profile, VIP, and returning guests with professionalism and discretion.
• Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture.
• Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening.
• Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses.
• Support training and onboarding of all front-of-house staff in service etiquette, menu knowledge, and nightlife protocols.
• Lead nightly pre-shift meetings and communicate key updates or programming.
• Coach team in-the-moment during service and provide follow-up notes or recognition.
• Monitor uniform compliance, team presence, and interdepartmental communication.
• Ensure venue is set to standard before doors open, and reset properly at close.
• Support with scheduling, timeclock approvals, and performance feedback.
• Assist in event execution and service logistics for programming or private functions

Skills

Leadership

Nightlife dynamics

VIP handling

Guest engagement

Evening shifts

Tools

POS systems

Reservation platforms

Event coordination

Job description

Faena New York is seeking a Floor Manager for The Living Room to drive seamless nightly operations and elevated guest experiences in a high-energy lounge. You will oversee service flow, VIP interactions, and coordination with bar, kitchen, and security teams to maintain impeccable standards.

This full-time role requires a polished presence, strong leadership, and comfort with late-evening hours. The position offers a salary of $90,000 annually and opportunities to contribute to dynamic