Living Room Floor Manager

Ennismore; New York (NY); On-site; USD 77,000 - 104,000; Full time

Job summary

The Living Room at Faena New York is seeking a Floor Manager to oversee nightly operations in a high-energy lounge, ensuring seamless service, guest safety, and elevated experiences for all guests.

This full-time role requires mastery of flow, VIP handling, and cross-team collaboration with bar, host, and security. Annual salary is $90,000, with opportunities to lead programming and events in a premier nightlife venue.

Qualifications

• 3+ years of leadership in a high-end lounge, nightlife, or luxury hospitality setting.
• Deep understanding of nightlife dynamics, service pacing, and VIP handling.
• Confident leader with a polished guest-facing presence.
• Familiarity with POS systems and nightlife reservation platforms.

Responsibilities

• Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision.
• Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts.
• Ensure all team members are executing service with confidence, style, and warmth.
• Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety.
• Greet and engage high-profile, VIP, and returning guests with professionalism and discretion.
• Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture.
• Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening.
• Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses.
• Support training and onboarding of all front-of-house staff in service etiquette, menu knowledge, and nightlife protocols.
• Lead nightly pre-shift meetings and communicate key updates or programming.
• Coach team in-the-moment during service and provide follow-up notes or recognition.
• Monitor uniform compliance, team presence, and interdepartmental communication.
• Ensure venue is set to standard before doors open, and reset properly at close.
• Support with scheduling, timeclock approvals, and performance feedback.
• Assist in event execution and service logistics for programming or private functions.

Skills

Leadership

VIP handling

Event coordination

Guest service

Tools

POS systems

Reservation platforms

Job description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

The Floor Manager at The Living Room is responsible for ensuring seamless nightly operations and elevated guest experiences in a high-energy, entertainment-driven lounge setting. This leadership role requires mastery of flow, guest psychology, and pacing — supporting service, ambiance, and guest safety in collaboration with the bar, host, and security teams.

This full time position has an annual salary of $90,000.

DUTIES AND RESPONSIBILITIES

• Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision
• Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts
• Ensure all team members are executing service with confidence, style, and warmth
• Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety
• Greet and engage high-profile, VIP, and returning guests with professionalism and discretion
• Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture
• Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening
• Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses
• Support training and onboarding of all front-of-house staff in service etiquette, menu knowledge, and nightlife protocols
• Lead nightly pre-shift meetings and communicate key updates or programming
• Coach team in-the-moment during service and provide follow-up notes or recognition
• Monitor uniform compliance, team presence, and interdepartmental communication
• Ensure venue is set to standard before doors open, and reset properly at close
• Support with scheduling, timeclock approvals, and performance feedback
• Assist in event execution and service logistics for programming or private functions

Qualifications

• 3+ years of leadership experience in a high-end lounge, nightlife, or luxury hospitality setting
• Deep understanding of nightlife dynamics, service pacing, and VIP handling
• Confident leader with a polished guest-facing presence
• Familiarity with POS systems, nightlife reservation platforms, and basic event coordination

SKILLS

• Strong floor presence with fast decision-making and graceful authority
• Ability to balance service style with crowd management and safety
• Charismatic communicator with emotional intelligence
• High attention to detail in environment, staffing, and guest experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.