VIP Guest Services Specialist

IP Casino Resort Spa; Biloxi (MS); On-site; USD 17,000 - 28,000; Full time

Job summary

Boyd Gaming Corporation in Biloxi, MS is seeking a VIP Services Associate to provide premier service to premium players and support marketing initiatives through guest services and telemarketing.

You will greet guests, operate the hotel reservations system, manage cash and 10-key transactions, assist with VIP lounge setup, and help with events, promos, and special tournaments, while maintaining accurate records.

Qualifications

• Experience greeting guests and assisting preferred customers.
• Accurate money handling and basic accounting.
• Typing speed at least 30 wpm and reliable data entry.

Responsibilities

• Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
• Operate hotel reservation computer system to check guests in and out and accept payment.
• Access computerized slot & pit tracking system as directed by casino marketing or other management.
• Follow proper phone etiquette and communicate effectively with hotel services and other staff.
• Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting events and tournament parties.
• Operate fax & copier machines for preferred customers.
• Type accurately on a computer with a minimum speed of 30 wpm.
• Prepare VIP Lounge: make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
• Maintain inventory of amenity and office supplies.
• Input information into spreadsheets or cut comps as directed.
• Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
• Handle money accurately following established procedures.
• Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
• Assist with telemarketing as directed by management.

Skills

Guest services

Telemarketing

Cash handling

Data entry

Communication

Attention to detail

Tools

Hotel reservation system

Spreadsheet software

10-key adding machine

Fax machine

Copier

Job description

Boyd Gaming Corporation in Biloxi, MS is seeking a VIP Services Associate to provide premier service to premium players and support marketing initiatives through guest services and telemarketing.

You will greet guests, operate the hotel reservations system, manage cash and 10-key transactions, assist with VIP lounge setup, and help with events, promos, and special tournaments, while maintaining accurate records.