VIP Lounge Representative - Beau Rivage

MGM Resorts International; Biloxi (MS); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Wellness incentive programs

Hotel, food, retail and entertainment

Free meals in employee dining room

Health & Income Protection benefits

Professional development and volunteer

Job summary

MGM Resorts International is seeking a VIP Lounge Representative at Beau Rivage in Biloxi, MS. The position offers part-time hours with a starting rate of $16.28 per hour and involves delivering elevated service to our valued guests, managing reservations, and ensuring seamless VIP experiences.

You will handle check-ins/outs, guest billing with hosts, and daily VIP lounge operations, including reporting and room assignments. Must be 18+ with a HS diploma or GED.

Qualifications

• Must be 18 years old or older.
• High School diploma or GED or equivalent.

Responsibilities

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while fostering good relations with guests and the property.
• Resolve guest bills with casino hosts for additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, handle cash and credit transactions, and balance all cash and cash equivalents.
• Open the VIP lounge daily by following department standards, including running Opera reports and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards, ensuring rooms are assigned, amenities sent, keys handed to the front desk, and next-day reports run.

Skills

Customer service

Cash handling

Guest relations

Team player

Education

High School diploma or GED

Tools

Opera system

Job description

VIP Lounge Representative - Beau Rivage### VIP Lounge Representative - Beau RivageApply: Property - Beau Rivage: Part time: Posted 2 Days Ago: 279183Biloxi, Mississippi**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As a VIP Lounge Representative, you’ll deliver elevated, personalized service to our most valued guests creating seamless, memorable experiences. Apply today to be part of something exceptional!**THE STARTING RATE:** $16.28 per hour**THE DAY-TO-DAY:*** Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.* Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.* Resolve guest bills with casino hosts for any additional food, beverages or show tickets.* Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.* Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.* Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.**THE IDEAL CANDIDATE:*** Must be 18 years old or older.* Must have High School diploma or GED.**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally.* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room.* Health & Income Protection benefits (for eligible employees).* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12858Are you ready to **JOIN THE SHOW**? Apply today!