Food Server - Tuscany

Mohegan PA; Connecticut; Hybrid; USD 19,000 - 30,000; Full time

Job summary

Mohegan Sun in Connecticut is seeking a friendly and energetic server to welcome guests at our outlet or hotel dining area. You will take orders, enter them into the POS, and actively upsell beverages and menu items to enhance the guest experience.

You will coordinate table service, deliver meals, manage payments, and maintain cleanliness and station readiness. Flexibility with shifts and strong teamwork are required to thrive in our fast-paced environment.

Qualifications

• Previous guest service experience is required.
• Excellent written and verbal communication skills.
• Knowledge of beverage service guidelines and liquor laws.
• Strong tray handling and multitasking abilities.
• Good understanding of food and beverage terminology.

Responsibilities

• Takes guest orders and enters them into the POS system.
• Actively upsells products and uses endorsements.
• Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing.
• Handles all payments accurately per established procedures.
• Delivers food and beverage to guest rooms when required and clears trays.
• Completes side work and maintains shift responsibilities.
• Maintains cleanliness of the outlet and assists with table setup for events.
• Performs opening and closing duties.

Skills

Excellent communication skills

Tray handling

POS knowledge

Wine and beverage knowledge

Customer service

Tools

POS system

Job description

**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING TEAM MEMBER,** **PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE****Position Summary:**This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.**Primary Duties and Responsibilities****:** includes but not limited to:* Takes guest’s orders and accurately enters them into the point of sale (POS) system* Actively up-sells products and uses endorsements at all appropriate service opportunities* Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service* Handles all payments accurately per established check tendering procedures* Prepares and breaks down wait stations in accordance with dining room standards* Completes side work and maintains shift responsibilities* In the hotel, delivers food and beverage to guest’s room, per established steps of service* Removes trays and tables from rooms and hotel tower**Secondary Duties and Responsibilities:*** Assists in maintaining the cleanliness of the outlet* Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events* Performs opening and closing duties**Minimum Education and Qualifications:*** Previous guest service experience**Competencies:** Incumbent will master the following competencies while in this position:* Excellent written and verbal communication skills* Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs* Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques* Skilled in proper tray handling* Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry* Good understanding of food preparation and cooking techniques* Thorough point of sale system knowledge* Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures**Training Requirements:*** Outlet-specific standard operating procedures* SMART alcohol awareness**Physical Demands and Work Environment:*** Must be able to stand and walk for extended periods of time* Must be able to bend and lift full trays up to 50 lbs.* Must be able to work in a fast paced environment with frequent interruptions* Must be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.Work Shift:Regular