VIP Host

Southland Casino Hotel; West Memphis (AR); On-site; USD 48,712,000 - 65,904,000; Full time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible work schedules

Health insurance

Dental/vision insurance

401(k) with company match

Paid vacation days and holidays

Parental bonding leave

Employee assistance program

Tuition reimbursement

Job summary

Delaware North Gaming is hiring a VIP Host at Southland Casino in West Memphis, Arkansas. The role supports the creation of multi-purpose content for internal and external audiences and enhances guest experiences.

The position offers full-time or part-time hours, a comprehensive benefits package, and opportunities for training and advancement in hospitality and gaming services.

Qualifications

• High school diploma or GED is required.
• Must be able to obtain and maintain an Arkansas Gaming License.
• Customer service and basic math skills are required.

Responsibilities

• Staff and maintain the VIP Lounge and VIP check-in, and update and enter member information into the database.
• Provide information, cards, promotional items, and other rewards to program members.
• Book hotel and restaurant reservations for guests upon request and RSVP VIP guests to various on- and off-property events.
• Make comping decisions based on the guest’s card level and level of play, and plan for casino comps and issuance of necessary paperwork.
• Assist in the development and process of high-end player events.

Skills

Customer service

Basic math

Communication

Flexible schedules

Education

High school diploma or GED

Tools

MICROS system

Job description

The opportunity

Delaware North Gaming is hiring a full-time or part-time VIP Host to join our team at Southland Casino in West Memphis, Arkansas. As a VIP Host, you will support the production and implementation of multi-purpose content for both internal and external audiences.

Pay

$17.00 – $23.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive:

• health, dental, and vision insurance
• 401(k) with company match
• paid vacation days and holidays
• paid parental bonding leave
• employee assistance program
• tuition and/or professional certification reimbursement

What will you do?

• Staff and maintain the VIP Lounge and VIP check-in, and update and enter member information into the database
• Provide information, cards, promotional items, and other rewards to program members
• Book hotel and restaurant reservations for guests upon request and RSVP VIP guests to various on- and off-property events
• Make comping decisions based on the guest’s card level and level of play, and plan for casino comps and issuance of necessary paperwork
• Assist in the development and process of high-end player events

More about you

• High school diploma or GED required
• Must be able to obtain and maintain an Arkansas Gaming License
• Customer service and basic math skills required
• Minimum of 3 months of related experience required
• Basic computer skills, including word processing, spreadsheets, databases, and the MICROS system, preferred
• Must be able to work a flexible work schedule, including evenings, weekends, holidays, and special events as required

Shift details

• Days
• Evenings
• Holidays
• Overnight
• Weekends

Source: Hospitality Online