Player Development Executive

Southland Casino Hotel; West Memphis (AR); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Annual performance bonus

Paid vacation and holidays

Parental bonding leave

Education reimbursement

Friends-and-family discounts

Job summary

Delaware North Gaming at Southland Casino in West Memphis, Arkansas is seeking a Player Development Executive to drive promotions and VIP guest relations, building lasting connections with guests and coordinating memorable events.

You will engage high-value players, communicate program benefits, and contribute to a thriving gaming operation while working evenings and weekends in a dynamic casino setting.

Qualifications

• At least 21 years of age.
• Three years of player development experience preferred.
• Ability to obtain and maintain a state gaming license.
• Knowledgeable about various casino games and their rules.

Responsibilities

• Network with known players to identify high-value guests by phone, email, and in person.
• Establish and maintain relationships with assigned guests; inform VIPs of events, programs, and benefits.
• Make outgoing calls to generate trips, book accommodations, events, and other amenities.
• Create and manage special events including player parties and promotions.
• Survey players to determine needs and share feedback with leadership for improvement.

Skills

VIP guest relations

Event planning

Sales outreach

Promotions management

Education

No degree required

Job description

The opportunity

Delaware North Gaming is hiring an Player Development Executive to join our team at Southland Casino in West Memphis, Arkansas. As a Player Development Executive, you’ll be integral to our exciting gaming operation, developing and implementing new promotions, building successful connections with our guests, managing special events, and much more. If you’re knowledgeable about casino games, have a high degree of integrity, and love connecting with others,

Pay

Minimum – Anticipated Maximum Base Salary: $49,500 – $66,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Network with known players to identify and contact high-value guests by phone, email, and in-person interactions
• Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest
• Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
• Survey players to determine their needs and share feedback with leadership for continuous program improvement

More about you

• At least 21 years of age
• No college degree required
• Three years of player development experience is preferred
• Ability to obtain and maintain a state gaming license
• Knowledgeable about various casino games, their rules, and the ability to communicate about games

Physical requirements

• Ability to stand, walk, or sit for extended periods of time
• Ability to lift at least 25 lbs
• Must be able to work nights, weekends, and holidays

Shift details

Days
Evenings
Overnight
Holidays
M-F
Weekends
Events

Source: Hospitality Online