Player Services Representative

Southland Casino Hotel; West Memphis (AR); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Employee assistance program

Tuition and/or professional certif. Re

Job summary

Delaware North Gaming at Southland Casino in West Memphis, Arkansas seeks a full-time Player Services Representative to check guests in/out, manage player rewards, and handle rewards transactions. Responsibilities include explaining games, overseeing group activities, and processing payments with accuracy.

The role requires strong communication, front desk experience, and the ability to obtain a state gaming license.

Qualifications

• No high school diploma or GED required.
• Minimum of 1 year of front desk customer service experience.
• Must be able to obtain and maintain a state gaming license.
• Strong written and verbal communication skills.

Responsibilities

• Update player rewards information, perform credit and cash transactions, and issue player cards.
• Explain games, contests, drawings, and promotional giveaways to guests.
• Read group resumes and oversee daily activities of groups.
• Complete shift closing, drop cash, check payments, and secure bank at all times.
• Offer bell assistance to all arriving and departing guests.

Skills

Front desk experience

Communication skills

Job description

The opportunity

Delaware North Gaming is searching for a full-time Player Services Representative to join our team at Southland Casino in West Memphis, Arkansas. As a Player Services Representative, you will be responsible for checking guests in and out, and assisting with all player rewards transactions.

If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now.

Pay

$15.00 – $15.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Update player rewards information, perform credit and cash transactions, and issue player cards
• Explain games, contests, drawings, and promotional giveaways to guests
• Read group resumes and oversee daily activities of groups
• Complete shift closing, drop cash, check payments, and secure bank at all times
• Offer bell assistance to all arriving and departing guests

More about you

• No high school diploma or GED required
• Minimum of 1 year of experience in front desk customer service
• Must be able to obtain and maintain a state gaming license
• Strong written and verbal communication skills

Physical requirements

• Ability to lift up to 50 pounds
• Ability to stand 100% of the time

Shift details

Every weekend
8hr shift
Holidays
Evenings