VIP Hospitality Host (The Rink at Rockefeller)

SPS; New York (NY); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses for referrals

Medical, Dental, Vision

Job summary

SPS is seeking a seasonal VIP Hospitality Assistant in New York City to deliver warm, personalized service at our iconic Skate House experience. You will welcome guests, verify tickets, help with the VIP Skate program, and capture memories at signature locations while assisting with skate rentals and related operations.

The role emphasizes guest-centric service, photography-friendly mindset, and the ability to thrive in a fast-paced environment.

Qualifications

• Warm, confident guest presence required.
• Strong communication and customer-service skills expected.
• Hospitality, guest services, events, retail, or photography experience preferred.
• Photography experience is highly desirable but not required.

Responsibilities

• Deliver VIP hospitality from arrival to departure.
• Welcome guests, verify tickets, provide wayfinding, assist with VIP Skate experience.
• Capture high-quality guest photos at signature locations; assist with posing.
• Operate camera equipment; full training provided.

Skills

Guest presence

Customer service

Hospitality experience

Photography experience

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Rotating shifts
Business Hours: Monday–Sunday, 7:00AM – 1:00AM

Be part of the magic at one of New York City’s most iconic destinations.

#seasonal #temporary

What You’ll Do

• Deliver warm, personalized VIP hospitality from arrival to departure
• Welcome guests, verify tickets, provide wayfinding, and assist with the VIP Skate experience
• Capture high-quality guest photos at signature locations, including the Christmas Tree and Holiday Chalet
• Help guests pose naturally and confidently for memorable photos
• Operate camera and tripod equipment — full training provided
• Assist with skate rentals, guest flow, retail transactions, and general Skate House operations
• Keep VIP and photography areas polished, organized, and guest‑ready

What We’re Looking For

• Warm, confident, and polished guest presence
• Strong communication and customer‑service skills
• Hospitality, guest services, events, retail, or photography experience preferred
• Photography experience is highly desirable but not required
• Comfortable learning camera equipment and posing techniques
• Able to thrive in a fast‑paced, high‑volume environment
• Available for weekends, holidays, early mornings, evenings, and peak periods

Physical Requirements

• Ability to stand and move around for extended periods throughout the shift
• Ability to lift, carry, and reposition photography equipment and other job‑related items as needed
• Comfortable working on or near the ice and in both indoor and outdoor areas
• Ability to work in changing winter conditions, including cold temperatures, rain, snow, and wind
• Ability to safely operate camera equipment in both tripod and free‑standing setups

Love hospitality, photography, and creating unforgettable experiences? We’d love to meet you.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job‑related factors. Vacancy Status: This posting is for an existing vacancy.

Pay Range: $21 USD - $24 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

  Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.