Hospitality Host - Ice Technician

SPS North America; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Career Growth

Paid Time Off

Bonuses for referrals

Job summary

The Rink at Rockefeller Center in New York is seeking an Ice Technician to operate the ice resurfacer, perform routine maintenance, and ensure a safe, guest-friendly environment during the 2026–27 season. This hands-on role requires early morning and late-night availability, willingness to work outdoors in winter conditions, and a professional, customer-focused presence.

Strong attention to detail, safety training, and the ability to follow procedures are essential.

Qualifications

• Must be able to communicate effectively in English, both verbally and in writing.
• Previousexperience operating an ice resurfacer is required for this role.
• Previousexperience in ice rink operations or facility maintenance is preferred.

Responsibilities

• Operate the ice resurfacer safely and efficiently according to procedures.
• Complete scheduled ice cuts and routine maintenance.
• Monitor ice conditions and report hazards or maintenance concerns to the Manager on Duty.
• Maintain clean, safe ice-side and surrounding areas.
• Assist with Skate House operations and light repairs as needed.

Skills

Effective communication

Safety-mindedness

Attention to detail

Team flexibility

Tools

Ice resurfacer operation

Job description

Ice Technician – The Rink at Rockefeller Center

2026–27 Season | October–Early Spring

Overview

SPS isseekingdependable, safety-minded, and detail-oriented individuals to join the operations team at The Rink at Rockefeller Center. As an Ice Technician, you will helpmaintainthe quality, safety, and presentation of the ice and surrounding venue while supporting smooth day-to-day rink operations.

This hands-on role is primarily responsible foroperatingthe iceresurfacer, completing ice maintenance,monitoringconditions, and keeping the rink and adjacent areas clean, safe, and guest-ready. Ice Technicians may alsoassistwith general Skate House responsibilities and light repairs involving lockers, facilities, rental skates, and other rink equipment as needed.

The Rink is a seasonal cold-weather operation that runs rain or shine throughout the demanding winter. Candidates must be comfortable working indoors and outdoors in cold temperatures and changing weather conditions, including rain, snow, and wind. Aportionof each shift may take place on or near the ice; an insulated winter jacket and vest will be provided.

Schedules may include early mornings, daytime hours, evenings, late nights, weekends, holidays, and other high-volume periods. Weekend and holiday availability isrequired, with dependable morning and late-night availability strongly preferred.

Summary of Position

Ice Technicians help ensure that the ice surface, equipment, and surrounding areas meet The Rink’s safety, operational, and presentation standards. Theyoperatethe iceresurfacer, support ice cuts and maintenance,identifyand report hazards or equipment concerns, andassistwith general venue upkeep and Skate House operations.Safety is thefirst priorityof this role — Ice Technicians work in and around guests and mustoperateequipment with constant awareness of everyone on and near the ice. Ice Technicians are also guest-facing team members and are expected to bring the same warm, professional presence as the rest of the team, and may be asked to fill in at any other position at The Rink as needed. Team members should be willing and able toassistin those areas when requested.

Primary Responsibilities

• Operate the iceresurfacersafely and efficientlyin accordance withestablished procedures.

• Complete scheduled ice cuts and support routine ice maintenance throughout the operating day.

• Monitor ice conditions and promptly report hazards, damage, or maintenance concerns to the Manager on Duty.

• Maintain clean, safe, and orderly ice-side, rink-level, and surrounding venue areas.

• Complete opening, closing, equipment checks, and operational resets as directed.

• Assistwith snow removal and weather-related venue upkeep as needed.

• Support general Skate House operations, including rental skate organization, cleaning, sanitizing, and storage.

• Complete light repairs and maintenance as needed, including lockers, facilities, rental skates, and other rink equipment.

• Maintain and organize tools, supplies, and equipment; report shortages or repair needs promptly.

• Follow all ice-resurfacing, equipment, guest-service,operating, and safety procedures.

• Assistother departments and performadditionalduties that support rink operations as needed.

Requirements

• Ability to communicate effectively in English, both verbally and in writing.

• Previousexperienceoperatingan iceresurfacerisrequiredfor this role.

• Previousexperience in ice rink operations or facility maintenance is preferred.

• Strong attention to detail, mechanical aptitude, and the ability to follow procedures accurately.

• Ability toidentifyand address routine operational, equipment, and maintenance concerns.

• Ability to remain calm, reliable, and solutions-oriented in a fast-paced, high-volume environment.

• Must complete all required safety, equipment, and ice-resurfacingtraining and consistently follow safe-operating and personal protective equipment procedures.

• Consistent attendance and punctuality are essential functions of this role; team members are expected to arrive on time, in uniform, and ready for every assigned shift.

• Willingness and ability to fillin atany other position at The Rink as needed, and toassistin other areas when requested. Training is provided.

• Weekend, holiday, early morning, and late-night availabilityisrequired.

• Comfort working indoors and outdoors in cold temperatures, rain, snow, wind, and changing winter conditions.

• Ability to walk, stand, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift.

• Must be able to lift at least 25 pounds.

• Must follow uniform, grooming, hygiene, and appearance guidelines.

• Mustcomply withall policies and proceduresestablishedby SPS and The Rink at Rockefeller Center.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$24—$26 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees

and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.

SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations

in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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